Process Improvement Lead
vor 2 Wochen
About Us
Erste Group is a dynamic and innovative banking group in Central and Eastern Europe, committed to delivering exceptional customer experiences. Founded in 1819, we have a rich history and a strong presence in the region.
The Role
We are seeking a Head of Desk for our Customer Lifecycle Servicing team, responsible for managing processes for all customer segments. Your main goal will be to provide an exceptional experience for our customers and internal teams.
Your Responsibilities
- Manage the Customer Lifecycle Servicing desk, including approximately 10 colleagues and roles, responsibilities, and task delegation
- Develop a desk strategy aligned with division and bank strategies, as well as core KPIs
- Ensure high-quality reporting on KPIs and represent the desk to senior stakeholders
About You
We are looking for a highly experienced professional with at least five years of background in the banking industry, solid experience in process improvement, operations, and/or compliance.
Our Offer
- Competitive salary
- Full-time working hours
- Flexible work arrangement
- Diverse and inclusive work environment
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