Technical Product Specialist
Vor 4 Tagen
As a Technical Product Specialist at Dynatrace, you will be at the forefront of delivering exceptional customer experiences. Your expertise will be instrumental in helping our clients maximize the value of our software intelligence platform.
Key Responsibilities:- Customer Support: Provide top-notch assistance to customers via various channels, including chat, email, web conference, and phone.
- Technical Consulting: Collaborate with customers to resolve complex configuration issues and provide guidance on deploying, configuring, and troubleshooting Dynatrace solutions.
- Environment Health Checks: Conduct thorough assessments of customer environments to identify areas for improvement and provide actionable recommendations.
- Collaboration and Mentorship: Work closely with cross-functional teams to ensure seamless customer experiences and mentor junior Product Specialists.
- Experience: 1-3 years of experience in a related field.
- Technical Skills: Familiarity with cloud technologies, web and application server technologies, server technologies, mobile application technologies, and networking protocols.
- Soft Skills: Excellent communication and presentation skills, with the ability to build strong relationships with technical and non-technical stakeholders.
At Dynatrace, we're passionate about helping our customers succeed in the digital age. Our software intelligence platform is designed to help organizations modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
We're a leader in unified observability and security, with over 50% of the Fortune 100 companies as our customers. Join us in shaping the future of software intelligence and customer success.
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