Customer Service Web Application Specialist

vor 4 Wochen

Graz, Steiermark, Österreich NETCONOMY GmbH Vollzeit
Customer Service Web Application Engineer

At NETCONOMY GmbH, we're looking for a skilled Customer Service Web Application Engineer to join our team. As a key member of our Customer Service team, you'll play a vital role in supporting and assisting our customers' productive environments.

Key Responsibilities:
  • Analyze various application requests and create solution approaches as part of the Customer Service team.
  • Be responsible for the seamless live operation of client systems together with our Operations Team.
  • Support our client's specialist personnel from different industries in 2nd and 3rd-level support to take care of their demanding web applications.
  • Coordinate the Incident Management as first responder for our client and support the analysis to find a quick solution.
  • Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care.
  • Proactively expand project-specific documentation.
Requirements:
  • Ongoing or completed technical education (HTL, FH, Uni or similar).
  • Basic technical know-how and experience to perform application analysis and identifying root causes.
  • Deep understanding of web technologies (HTML, CSS, Java, JavaScript,...).
  • Open, communicative, and team player personality.
  • Acting calm and professional in difficult customer situations.
  • Curiosity, desire to learn, and the willingness to leave your comfort zone occasionally.
  • Excellent communication skills in English.
Benefits:
  • Flexible working models to start your workday when and where it fits you best.
  • Unique aspects and benefits at each location.
  • Climate-friendly transportation costs.
  • Minimum annual salary for full-time employment as stated in the current collective IT agreement, which is € for this position.

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