Customer Service Web Application Specialist
vor 4 Wochen
We are seeking a highly skilled Customer Service Web Application Engineer to join our team at NETCONOMY GmbH. As a key member of our Customer Service team, you will play a vital role in supporting and assisting our customers' productive environments.
Key Responsibilities- Analyze various application requests and create solution approaches as part of the Customer Service team.
- Ensure the seamless live operation of client systems together with our Operations Team.
- Support our client's specialist personnel from different industries in 2nd and 3rd-level support to take care of their demanding web applications.
- Coordinate the Incident Management as first responder for our client and support the analysis to find a quick solution.
- Ongoing or completed technical education (HTL, FH, Uni or similar).
- Basic technical know-how and experience to perform application analysis and identifying root causes.
- Deep understanding of web technologies (HTML, CSS, Java, JavaScript,...).
- Open, communicative, and team player personality.
- Acting calm and professional in difficult customer situations.
- Curiosity, desire to learn, and the willingness to leave your comfort zone occasionally.
- Excellent communication skills in English.
- Flexible working models to fit your needs.
- A structured onboarding and mentoring phase.
- Individual training opportunities.
- A monthly meal allowance and discounts at partner restaurants.
- Support for climate-friendly transportation costs.
The actual salary depends on your qualifications and experience. For legal reasons, we need to disclose the minimum annual salary for full-time employment as stated in the current collective IT agreement, which is € for this position.
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