Field Service Engineer

vor 2 Monaten

Wien, Wien, Österreich Global Blue Vollzeit
Job Title: Field Service Engineer

Global Blue is seeking a highly skilled Field Service Engineer to join our technology team. As a Field Service Engineer, you will be responsible for supporting our internal clients and executing projects related to IT infrastructure, including validation and refunding kiosks.

Main Responsibilities:
  • Ensure that IT systems infrastructure on branch offices, refund offices, refunding agents, and merchants who use Global Blue IT solutions are supported and follow GB standards and governance.
  • Support the delivery of refunding/validation kiosks and Issuing Solutions implementation projects within scope, timeline, and budget.
  • Provide technical support and requirements to Implementation partners, GB product and service owners, and commercial team.
  • Handle deployment, support, maintenance, and decommissioning of Global Blue IT systems.
  • Assist in incident and problem resolution locally.
  • Stay up to date with current and upcoming technologies and concepts within your area of responsibility.
Requirements:
  • Applicable IT education, University degree preferred.
  • Excellent analytical and problem-solving skills.
  • Customer service oriented, with operational 'hands-on' attitude.
  • High quality standards, accuracy, and risk awareness.
  • Excellent communication skills, especially within a multicultural global organisation.
  • Independent, goal-oriented, and self-motivating personality.
  • Organizational skills and the ability to prioritize workload.
  • Understanding of agile engineering methodologies and the ITIL v3 ITSM best practice guidelines.
Preferred Skills and Experience:
  • 3+ years of experience in handling IT projects with external stakeholders or software development projects.
  • Solid understanding of Point-of-sale related technology and transactional systems.
  • Understanding of customer needs and translation into functional requirements.
  • Solid understanding of software development projects (especially low-level system interfaces).
  • Ability to analyse situations fast and to identify the correct measures.
  • Experience of working in an international company or organization is a clear plus.
  • Excellent English language skills (oral & written). German is a big plus.

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