Customer Lifecycle Management Expert

vor 1 Monat


Wien, Wien, Österreich Erste Bank Vollzeit

We are seeking a seasoned banking operations expert to join our Customer Lifecycle Servicing team as Head of Desk. This role offers an exciting opportunity to lead a high-performing team and drive process improvements in customer lifecycle management.

About the Role

The successful candidate will be responsible for managing a team of approximately 10 colleagues, developing a desk strategy aligned with division and bank strategies, and ensuring high-quality team performance. They will also represent the desk to senior stakeholders and contribute to the success and efficiency of the team and respective processing units.

A strong background in the banking industry, particularly in process improvement, operations, and compliance, is essential for this role. Leadership experience and exceptional knowledge of compliance and legal requirements, particularly related to KYC, are highly desirable. Excellent communication skills and the ability to interact with people at all levels in an intercultural and diverse environment are also required.

In return, we offer a competitive salary package of EUR 48,323 gross per year, plus opportunities for career development and personal growth. Our dynamic and passionate team is dedicated to improving the customer experience, and we encourage applicants who share our values to apply.

About Erste Group

Erste Group is one of the largest banking groups in Central and Eastern Europe (CEE). We offer a wide range of career opportunities in an international environment and strive to create a workplace that is open-minded, supportive, and always ready to go the extra mile for our customers.



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