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Customer Support Agent

vor 2 Monaten

Wien, Wien, Österreich Entain Vollzeit
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Support: Handle customer inquiries and provide timely and effective solutions to their problems.
  • Issue Resolution: Assess individual issues and take appropriate action to ensure customer needs are met.
  • Team Collaboration: Work in coordination with other teams to share knowledge and best practices.
  • Process Improvement: Identify areas for improvement and contribute to the development of new processes and procedures.
Requirements
  • Language Skills: Fluency in German (C1 level) and English (business standard).
  • Communication Skills: Excellent written and verbal communication skills, with the ability to interact with customers in a professional and courteous manner.
  • Problem-Solving Skills: Ability to analyze complex issues and provide effective solutions.
  • Adaptability: Willingness to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional development and career advancement.
  • Collaborative Environment: A dynamic and supportive work environment.