Cloud Operations Specialist

vor 1 Monat

Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

At Dynatrace Austria GmbH, we're looking for a skilled Cloud Operations Specialist to join our Global Customer Support team.

About the Role

This exciting opportunity will involve working directly with customers to resolve technical issues and problems related to our SaaS and Managed products. As a Cloud Operations Specialist, you'll have the chance to work with diverse customer technology ecosystems, troubleshoot platform or product issues, and interact with our development and product management teams.

Responsibilities
  • Recognize and solve complex problems reported by customers related to our cloud-based solutions.
  • Work closely with customer application specialists to troubleshoot and resolve platform or product issues.
  • Analyze code written in modern programming languages to identify and resolve technical issues.
  • Collaborate with our development and product management teams to identify areas for improvement and implement new features.
Requirements
  • A technical degree (preferably in Computer Science) or relevant experience in IT.
  • Professional work experience in software development, software testing, or customer services.
  • Strong analytical thinking with a structured approach to problem-solving.
  • Excellent English skills, both oral and written.
What We Offer

We offer a competitive salary of € 56,500 per year based on full-time employment (38.5 hours/week), as well as additional compensation for weekend and holiday work. Our company provides a culture of excellence, with opportunities for growth and professional development. We also offer relocation support for employees who wish to relocate to one of our Austrian locations.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this role, working in a tech environment, and are eager to learn, we invite you to apply.

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