Cloud Operations Expert

vor 1 Monat


Linz, Oberösterreich, Österreich Dynatrace Austria GmbH Vollzeit

Company Overview

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Dynatrace Austria GmbH is a leader in unified observability and security, providing a culture of excellence with competitive compensation packages designed to recognize and reward performance.

We work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.

Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation

The minimum salary for this position is € 56.500 per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualification and experience.

We also provide relocation support if you wish to join us at one of our Austria locations.

About the Job

As a Technical Support Engineer, you will be part of our Global Customer Support team.

You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

Your role will involve recognizing and solving problems as reported by customers related to our SaaS and Managed products.

You will interact with diverse customer technology ecosystems and work directly with customer application specialists to troubleshoot and resolve platform or product issues.

You will be exposed to an entire range of cutting-edge technologies and work closely with our development and product management teams.

You will attend training for new product features and technologies and exchange knowledge with other colleagues and suggest product improvements.

This role requires weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.

Requirements

To succeed in this role, you will need:

  • A Technical Degree (preferably in Computer Science) or relevant experience in IT.
  • Professional work experience in software development, software testing, or in customer services.
  • Ability to analyze code written in modern programming languages.
  • Experience with various operating systems (Linux, Windows) and computer networks.
  • Knowledge of cloud and host virtualization technologies.
  • Strong analytical thinking with a structured approach to problem solving.
  • Team player with proactive attitude.
  • Excellent English skills, both oral and written.

You Will Love This Job If:

  • Troubleshooting is your passion.
  • You are fascinated by technical challenges and think creatively.
  • You love to learn new technologies.
  • You appreciate team spirit and enjoy an international environment.

What Sets Us Apart

Dynatrace believes that potential is defined by more than qualifications or background.

If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.



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