German Speaking Customer Service Representative in Malta

Vor 7 Tagen

Linz, Oberösterreich, Österreich Eco Plus Solutions AB Vollzeit
Customer Service Representative - German Language

We are a leading travel company in the industry, dedicated to delivering exceptional travel experiences to customers worldwide. Our focus on innovation and quality enables us to provide a wide range of services, including flights, accommodations, and personalized travel packages. As we continue to expand, we are seeking a driven and enthusiastic individual to join our customer service team in Malta.

Job Summary:

We are looking for a German-Speaking Customer Service Representative to support our German-speaking customers with their travel arrangements, address their inquiries, and ensure they have a smooth and pleasant travel experience. As a key member of our customer service team, you will help uphold our high service standards and contribute to overall customer satisfaction and retention.

Key Responsibilities:
  • Customer Support: Handle inquiries from German-speaking clients via phone, email, and live chat, providing assistance with travel bookings, modifications, cancellations, and general questions.
  • Expert Advice: Offer knowledgeable guidance on destinations, travel options, and services to help customers plan and book their ideal trips.
  • Problem Resolution: Address customer complaints and resolve issues with professionalism, ensuring a positive outcome.
  • Booking Assistance: Assist customers with the booking process, making adjustments or cancellations as needed, while ensuring all information is accurately updated in the system.
  • Industry Knowledge: Stay informed about the latest travel trends, promotions, and company offerings to provide accurate, up-to-date information to customers.
  • Follow-Up: Contact customers after their bookings to ensure they are satisfied with their travel arrangements and address any additional needs.
  • Cross-Department Collaboration: Work with other teams, such as sales and operations, to resolve customer issues quickly and efficiently.
  • Data Management: Maintain accurate records of all customer interactions and transactions within our CRM system for tracking and reporting purposes.
  • Compliance: Ensure that all customer interactions comply with company policies and relevant regulatory guidelines.
Requirements:
  • Language Skills: Full proficiency in both spoken and written German is essential. A strong command of English (B2 level or higher) is also required.
  • Communication Abilities: Excellent written and verbal communication skills, with the ability to convey information clearly and effectively to customers.
  • Customer-Oriented: A dedication to providing outstanding customer service with a proactive and problem-solving attitude.
  • Professionalism: Ability to manage challenging situations with calmness, patience, and empathy.
  • Technical Competency: Comfortable working with computer systems and able to quickly learn new software and tools.
  • Attention to Detail: Excellent organizational skills and high attention to detail to ensure accuracy in bookings and customer data.
  • Experience: Prior experience in customer service, call centers, or the travel industry is preferred but not mandatory.
  • Relocation Willingness: Openness to relocating to Malta if living abroad. We provide a relocation package to support the move.
  • On-Site Availability: Must be based in Malta and available to work on-site full-time.
What We Offer:
  • Competitive Salary: A highly competitive salary with the potential for performance-based bonuses.
  • Health & Life Insurance: Comprehensive health and life insurance plans to protect you and your family's well-being.
  • Career Development: Opportunities for career advancement through continuous professional development and training programs.
  • Ongoing Training: Continuous training sessions to enhance your knowledge and skills in the travel industry.
  • Vibrant Work Culture: Work in a dynamic, collaborative, and multicultural environment that encourages teamwork and innovation.
  • Employee Perks: Enjoy exclusive discounts on travel services and packages through our employee benefits program.
  • Additional Perks: Benefits such as meal allowances, transportation support, and other perks to make your work experience more rewarding.
  • Relocation Assistance: A relocation package is available for those moving from abroad, including accommodation support and flight arrangements (details to be discussed during the interview process).
Why Work With Us?

We believe our employees are our greatest asset, and we are committed to fostering an inclusive and supportive work environment where everyone can succeed. By joining our team, you'll be part of a company that values excellence, teamwork, and a passion for travel. You'll have the chance to grow personally and professionally, all while helping us deliver exceptional travel experiences to customers across the world.

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