Chief Incident Response Officer

Vor 5 Tagen

Wien, Wien, Österreich Dynatrace Austria GmbH Vollzeit

Be part of Dynatrace's mission to make software work perfectly.

Dynatrace is a leading platform for broad and deep observability, continuous runtime application security, and advanced AIOps. Our platform combines these capabilities to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Your Role at Dynatrace

We are strengthening our incident management team as a Senior Incident Commander. You will be at the helm, managing incidents and leading the way. Your role at Dynatrace is crucial in ensuring best-in-class reliability and shaping incident response for our customers. Your detailed responsibilities in this new team will be:

Prepare for Effective Incident Response:
  • Response Coverage: Join a new global team of Incident Commanders coordinating incidents 24/7 in a follow-the-sun model.
  • Training and Preparedness: Train teams on incident response protocols and ensure readiness for critical incidents.
  • Process Improvement: Ensure our incident management process fits best-in-class, aligning with industry standards, company, and customer need.
Navigate Critical Incidents with Success:
  • Incident Coordination: Manage high-severity incidents, leading temporary response teams to ensure timely resolution and minimal business impact.
  • Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize and mitigate incidents, ensuring the right experts are engaged.
  • Communications: Ensure all personnel know their roles during incidents. Keep teams aligned and ensure regular updates to customers and internal stakeholders.
Continuously Learn and Improve:
  • Postmortem Management: Lead blameless postmortem sessions, reviewing incident response and resilience, and tracking execution of improvement actions.
  • Metrics and KPIs: Define and track key metrics to measure the effectiveness of incident management and leverage them for data-driven improvement planning.
  • Customer Interaction: Prepare detailed postmortem write-ups for customers, providing clear and actionable insights. Monitor and report on SLAs.
  • Stakeholder Communication: Maintain a holistic view of production status and communicate updates to internal stakeholders and customers.

In addition to your technical expertise, you should also have excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.

The estimated salary for this position is around €80,000 - €120,000 per year, depending on location and experience.

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