Technical Support Expert with Cutting-Edge Technologies
vor 2 Wochen
At Dynatrace, we are seeking a highly skilled Technical Support Engineer to join our Global Customer Support team. As a Senior Technical Support Engineer, you will be part of a dynamic team that works directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.
Your key responsibilities will include:
- Recognizing and solving complex problems as reported by customers related to our SaaS and Managed products.
- Interacting with diverse customer technology ecosystems.
- Working closely with customer application specialists to troubleshoot and resolve platform or product issues.
To succeed in this role, you will need:
- A technical degree or relevant experience in IT, preferably in computer science.
- Professional work experience in software development, software testing, or in customer services.
- Strong analytical thinking with a structured approach to problem solving.
- Excellent English skills, both oral and written.
You will love this job if:
- Troubleshooting is your passion.
- You are fascinated by technical challenges and think creatively.
- You love to learn new technologies.
We offer a competitive salary of €56,500 per year (based on full-time employment, 38.5 hours/week) plus additional benefits and rewards for high-performing employees. You will have the opportunity to work with cutting-edge technologies, including cloud and host virtualization technologies, and to collaborate with our development and product management teams.
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