Technical Support Specialist for Video Technology

vor 1 Monat


Wien, Wien, Österreich Bitmovin Inc Vollzeit

Bitmovin Inc is a global leader in video streaming technology, providing innovative solutions to renowned brands worldwide. As a Technical Support Specialist for Video Technology, you will be the first point of contact for our clients, ensuring their success with our products.

We value cognitive diversity and believe it's essential in creating representative, Emmy award-winning products. Our company culture is built on inclusivity, and we encourage everyone to contribute to shaping the future of video technology.

The role involves responding to customer inquiries via email or chat, troubleshooting and resolving technical issues related to Bitmovin products, including video encoding, player, analytics, and more. You will collaborate closely with our Tier 2 support engineers, product management, and engineering teams to ensure our customers' success.

This internship is initially set for six months, with the possibility of extension upon completion. Your impact will be significant, as you will solve customer problems and not just tickets. Some of your key responsibilities include:

  • Assisting trial users and non-enterprise customers in product support through direct chat and ticketing services.
  • Collaborating with Tier 2 software engineers, product management, and engineering teams to investigate, mitigate, and resolve complex issues.
  • Responding to community technical posts within SLA timeframes.
  • Writing documentation to mitigate response times for repeat technical questions.
  • Providing timely updates to tickets to keep status and correspondence relevant and reflect ticket status.
  • Working with the broader support team to improve support processes and tools to provide the best customer experience.

To excel in this role, you should possess strong technical skills with technologies like JavaScript and Java, excellent communication and customer service skills, strong problem-solving and troubleshooting skills, a naturally curious mindset, and the ability to work independently, proactively, and collaboratively in a fast-paced environment.

A Bachelor's degree in Computer Science or a related field is preferred but not required. We are willing to offer flexible working arrangements to support everyone's unique circumstances.

Please note that all roles at Bitmovin Inc come with a competitive salary package, including an estimated annual salary of $65,000 - $85,000, depending on location and experience.



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