Customer Service Web Application Specialist

vor 16 Stunden

Wien, Wien, Österreich NETCONOMY GmbH Vollzeit
About the Role

We are seeking a highly skilled Customer Service Web Application Engineer to join our team at NETCONOMY GmbH. As a key member of our Customer Service team, you will play a vital role in supporting and assisting our customers' productive environments.

Key Responsibilities
  • Analyze various application requests and create solution approaches as part of the Customer Service team.
  • Ensure the seamless live operation of client systems together with our Operations Team.
  • Support our client's specialist personnel from different industries in 2nd and 3rd-level support to take care of their demanding web applications.
  • Coordinate the Incident Management as first responder for our client and support the analysis to find a quick solution.
  • Closely cooperate with our internal Customer Experience project teams to guarantee the best possible customer care.
  • Proactively expand project-specific documentation.
Requirements
  • Ongoing or completed technical education (HTL, FH, Uni or similar).
  • Basic technical know-how and experience to perform application analysis and identify root causes.
  • Deep understanding of web technologies (HTML, CSS, Java, JavaScript).
  • Open, communicative, and team player personality.
  • Acting calm and professional in difficult customer situations.
  • Curiosity, desire to learn, and willingness to leave your comfort zone occasionally.
  • Excellent communication skills in English.
What We Offer
  • Flexible working models to fit your needs.
  • Structured onboarding and mentoring phase.
  • Individual training opportunities.
  • Monthly meal allowance and discounts at partner restaurants.
  • Climate-friendly transportation costs.
  • Internally comparable salary.

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