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Service Delivery Manager Lead
vor 1 Woche
As a Senior Service Delivery Manager at Kapsch Trafficcom Transportation SA., you will play a key role in building and maintaining long-term relationships with customer stakeholders. Your responsibilities will include acting as the primary point of contact for daily interactions, identifying opportunities for technical and economic optimization, and ensuring high customer satisfaction.
Responsibilities- Act as the primary point of contact for daily interactions with customer representatives.
- Build and maintain long-term relationships with customer stakeholders at all levels.
- Identify and develop opportunities for technical and economic optimization or post-market potentials.
- Serve as the key interface between the customer and internal service units.
- Document and describe services, conduct reviews, and provide detailed reporting.
- Oversee and shape complaint handling and management processes to ensure high customer satisfaction.
- Strong customer focus and solution-oriented mindset.
- Over 5 years of experience in a senior service delivery management role.
- Advanced knowledge of ITIL and service management, preferably supported by relevant certifications.
- Familiarity with IT applications and/or traffic management principles.
- Highly organized, self-driven, with excellent communication skills.
- Fluent in both German and English, with strong written and verbal proficiency.
We offer a unique corporate culture driven by family tradition since 1892. Our team is international with European roots, and we strive to create a work environment conducive to personal growth, satisfaction, and achievement.
You will be part of an experienced team practicing Agile methodologies and have space for creating innovative solutions and ideas. We offer social benefits such as home office, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation, etc. You will also have the possibility to participate in regular trainings (technical and personal development).
