Senior Account Manager

Vor 3 Tagen

Wien, Wien, Österreich Microsoft Vollzeit
Job Title: Senior Account Manager

We are seeking a highly skilled Senior Account Manager to join our team at Microsoft. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our top customers in the banking sector.

Key Responsibilities:
  • Develop and execute customer success plans to drive business growth and transformation
  • Build and maintain strong relationships with key customer stakeholders and technical professionals
  • Lead business value conversations at customer executive levels and coach others to communicate effectively
  • Identify and prioritize customer priorities and create shared customer account plans to support customer objectives
  • Partner with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, and optimize usage and drive adoption
Requirements:
  • Bachelor's or Master's Degree in Business, Sociology, Psychology, Computer Science, or related field
  • Several years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • Full proficiency in German and English (both written and verbal)
  • Austrian driving license
Preferred Qualifications:
  • Several years of relevant work experience within the customer industry; ideally in the finance/banking sector
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification
What We Offer:
  • Competitive salary starting from 87,700 euros per annum depending on experience
  • Opportunity to work with a leading technology company and contribute to the success of our customers
  • Collaborative and dynamic work environment

Microsoft is an equal opportunity employer and welcomes applications from diverse candidates. If you need assistance or accommodation during the application process, please let us know.

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