Technical Support Specialist

vor 1 Monat


Innsbruck, Tirol, Österreich Barracuda Vollzeit
Join Our Team at Barracuda

We are seeking a highly motivated and enthusiastic Technical Support Representative to join our team at Barracuda. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers and partners.

Key Responsibilities:
  • Provide technical support for Barracuda's security solutions via phone, email, chat, or remote access.
  • Assist our partners and customers with configuration, implementation, and troubleshooting.
  • Communicate, assist, and support our customers and partners to protect their IT infrastructure.
  • Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email, and web products.
Requirements:
  • Completed education with a focus on IT (apprenticeship, technical school, HTL, FH, university).
  • Strong troubleshooting and problem-resolution skills.
  • Ideal experience in technical support.
  • Strong solution-oriented thinking and willingness to learn new technologies.
  • Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.
What We Offer:
  • A team where you can voice your opinion, make an impact, and where you and your experience are valued.
  • Internal mobility – there are opportunities for cross-training and the ability to attain your next career step within Barracuda.
  • We offer competitive salaries and additional benefits based on your performance, experience, and qualification. Based on the CBA level, the minimum gross salary for this position is EUR 37,000.


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