Night Manager
vor 1 Monat
A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.
What will I be doing? As a Night Manager, you're the first point of contact for any general management related queries that arise outside normal operating hours.
The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:
Be visible in the hotel lobby and other public areasRepresent the General Manager and other Senior Managers in their absenceMaintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as requiredHandle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolutionEnsure that all Guest complaints are managed promptly and completelySupport the Night Auditor with all Front Desk and accounting related dutiesProduce nightly reports, as requiredInform other departments of Guest special requests, including early/late departures and room changesMaintain awareness of all hotel areasWhat are we looking for? A Night Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Have a degree, diploma, or formal certification in Hotel Management or equivalentA minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectorsCurrent and demonstrated knowledge of health and safety and security proceduresCalm, efficient, and able to work well under pressureExcellent inter-personal and communication skillsWhat will it be like to join the Hilton Sydney team? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
We are committed to an equitable and inclusive workforce that represents many different cultures, backgrounds and viewpoints.
Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive.
Joining Australia's award-winning #2 Great Place to Work culture means:
A laundered uniform provided to youFree team member meals served fresh daily100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000+ hotels located in 122 countries and territories around the worldFood & Beverage discounts so you don't just stay when you travel but also enjoy dining experiencesFlexibility so you can Thrive and make space for what matters mostWorking alongside an experienced and dynamic leadership team in our hallmark property, this role provides an exceptional opportunity for growth and Hilton career progression #J-18808-Ljbffr
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