Claims Officer | Sydney, Au
vor 12 Stunden
Claims Officer
Job No: 673749
Sydney - Inner Suburbs & CBD, Various
Permanent Full Time
Insurance
Pay Band 3
Do you possess strong customer service experience and looking for a fast-paced varied role? If so, this exciting opportunity in our Commercial Property Claims team could be your next career move. Enjoy the benefits of working in a hybrid way between home and office during non-onboarding training periods
As a Commercial Property Claims Officer, you will be managing a portfolio of commercial property claims to finalisation to deliver a Best-in-Market claims experience to our customers. This is a 12-month contract with the opportunity to move into a long-term position company wide. You will be dedicated to helping our customers get back to focusing on their business after a loss, whilst providing outstanding customer service and claims management solutions.
This role requires availability to work an 8hr shift between 0800-1900 AEST Monday to Friday.
What you'll do Managing inbound and outbound calls from customers, suppliers and intermediaries relating to commercial claimsCase managing a portfolio of claims post lodgement to finalisation with accountability for delivering exceptional customer service and managing claim costProviding timely claim updates to customers, intermediaries and claims stakeholdersReviewing reports to identify next steps for the claimCommunicating with various internal and external stakeholdersUsing product disclosure statements to determine claims acceptanceResolving internal and external issues and complaintsRecording accurate claims information into claims management systems What you'll bring A demonstrated passion for delivering exceptional customer outcomes and identifying opportunities to reduce customer effortThe ability to take ownership and resolve customer issuesAbility to demonstrate a clear approach to decision making where all relevant factors are taken into accountSuperior time management skills and ability to prioritiseAbility to clearly and confidently negotiate with customers and stakeholdersHigh resiliency and ability to adapt to a fast-paced dynamic environmentOutstanding written and verbal communication skillsStrong computer literacy with the ability to learn and switch between multi-platform claims systemsStrong desire to continuously learn and progress your career forwardStrong commitment and a high degree of integrity to help meet and exceed customer expectationsProven experience of working well within a teamAvailability to commence a new role on Monday 15th July What we can offer you Discounts and offers on a range of retail favourite stores as well as banking and insurance products.A range of flexible working and leave optionsPrioritise your work/life balance with our robust employee assistance program and dedicated employee council.Invest in your brighter future with ongoing study support and career development programs.Give back to our communities with payroll giving, donation matching and paid volunteer leave. Why you'll love working with us
Whether we're helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that's good for our customers, our people and the world.
We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities.
Chase the Sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ****** for a confidential conversation.
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