Customer Enablement Specialist
Vor 6 Tagen
"Lyrebird has completely changed the way I interact with my patients in so many positive ways.
"
Customer service and support Full-time Office | Melbourne, VIC, Australia Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.
Typically within 2-5 years of experience.
Lyrebird Health is fully compliant with the Australian Privacy Principles and the Australian Privacy Act 1988, particularly APP 3 with respect to personal private information.
All sensitive health information remains within Australian soil and is not processed overseas - ensuring complete data sovereignty.
Furthermore, by default, Lyrebird Health never stores any information from your consults once it has concluded.
About the roleThe Customer Enablement Specialist at Lyrebird Health drives customer activation and retention by creating scalable onboarding solutions, tailored training programs, and proactive education campaigns.
This role leverages user behaviour insights to optimise enablement strategies and ensures customers achieve maximum product value.
What you'll be responsible forAdvocate for customers by providing feedback to internal teams on how to better meet customer needsCustomer Query HandlingServe as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teamsImplementation and OnboardingManage the timely setup and implementation of product/service to help customers meet their goals and drive product adoptionSkills you'll needWorks with others by being open, clear in communication and listening to achieve goalsService orientationActively seeks and develops strategies to help key stakeholdersProblem solvingIdentifies problems and develops logical solutions that address the problems #J-18808-Ljbffr
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