Cummins Inc. | Engine Field Service Technician
Vor 2 Tagen
DESCRIPTION
GPP Database Link
Job Summary : Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.
Key Responsibilities : Engages with customers in a courteous and professional manner.
Ensures prompt and efficient attention to customer needs.Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.Completes required documentation, such as service worksheets, timesheets, and warranty claims via handwritten forms or business system input screens.Completes training in line with skill and business requirements.Maintains service vehicle and tools for cleanliness and proper operation.Ensures adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation.Competencies : Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Customer focus - Building strong customer relationships and delivering customer-centric solutions.Ensures accountability - Holding self and others accountable to meet commitments.Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety.Diagnostics Application - Translates customer complaints to develop troubleshooting plans; troubleshoots issues following guided workflows, procedures, and specialized equipment.Electrical Knowledge - Demonstrates knowledge of Cummins and industry standards on working with low and/or high voltage.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event.Mechanical Knowledge - Demonstrates knowledge of Cummins and industry standards.Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines.Service Documentation - Creates and verifies customer, equipment, and technical information.Technical Escalation - Obtains product technical issue information and utilizes available resources.Values differences - Recognizing the value that different perspectives and cultures bring to an organization.Education, Licenses, Certifications : Apprentice Trained Engine Technician (Preferred).Vocational diploma from a relevant technical institution.Locally valid driving permit.This position may require licensing for compliance with export controls or sanctions regulations.Experience : Minimal level of workshop-related experience required.Basic level knowledge of and/or experience with engine products.Locally valid driving permit.Job Service Organization : Cummins Inc.
Role Category : Hybrid
Job Type : Technician
ReqID : 2405596
Relocation Package : Yes
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