Service Delivery Manager
Vor 7 Tagen
Service Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.16th December, 2024At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.The work we do mattersWe protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.As the Service Delivery Manager, you will act as the conduit and advocate for the customer and CyberCX, ensuring services are being delivered in accordance with defined governance frameworks and customer contract obligations.ResponsibilitiesEnsure the creation and delivery of accurate Service Delivery reports to your clients and for client projects in accordance with the Service Governance reporting frameworkEnsure the effective delivery of Managed Services in accordance with the CyberCX Service Governance frameworkEnsure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met.Act as a single point of escalation for assigned customer accountsEnsure effective delivery of Continual Service Improvement (CSI) initiatives to ensure improved efficiency, quality and customer experienceWork with the Customer Solutions team in a pre-sales advisory capacity to ensure service definitions and descriptions are accurateSkills & ExperienceMandatory: ITIL Foundations V3Preferred: ITIL Foundations V4 with additional ITIL Capability certificationsYou bring previous relevant experience in a similar role (at least 2-5 years of prior experience in Service Delivery / IT Operations / Project coordination would be ideal) coupled with exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams quickly.Great advantages for great peopleA salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working stylesAll the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each yearSalary packaging options (such as a novated car lease)Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aidersDiscounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and morePersonalised development planning, extensive access to training, and membership to industry organisationsEmployee interest groups and communities including a comprehensive Women in Cyber programA comprehensive reward and recognition program – with a special thank you every year on your anniversaryBe yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.
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Service Delivery Manager
vor 2 Monaten
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company. We're committed to being more than just an IT provider. We're a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we're here to make that happen. Whether you need a simple software update, a complex network...
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Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company.We're committed to being more than just an IT provider.We're a partner that organisations can trust, rely on, and grow with.We believe that technology should empower you to achieve your full potential, and we're here to make that happen.Whether you need a simple software update, a complex network...
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vor 4 Wochen
Brisbane, Österreich At VollzeitAdd expected salary to your profile for insights.Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive...
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State Service Delivery Manager
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Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
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State Service Delivery Manager
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Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
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vor 3 Wochen
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Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Datacom VollzeitOur WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why)As Service Delivery Manager, you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...
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Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Datacom VollzeitOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why) As Service Delivery Manager, you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...
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Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Cybercx VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.The work we...
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Service Delivery Manager
vor 1 Woche
Brisbane, Österreich Cybercx VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.16th December, 2024At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around...
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Service Delivery Manager
vor 1 Woche
Brisbane, Österreich Cybercx VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.16th December, 2024At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the...
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Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitService Delivery Manager - Service Governance Work with industry leaders to protect and defend our customers and communities.At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.The work we...
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vor 2 Monaten
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