Service Delivery Manager
vor 2 Wochen
Service Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.
At CyberCX, everyone works together to create cyber security for the world around us.
The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.
The work we do mattersWe protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.
As the Service Delivery Manager, you will act as the conduit and advocate for the customer and CyberCX, ensuring services are being delivered in accordance with defined governance frameworks and customer contract obligations.
ResponsibilitiesEnsure the creation and delivery of accurate Service Delivery reports to your clients and for client projects in accordance with the Service Governance reporting framework.Ensure the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework.Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met.Act as a single point of escalation for assigned customer accounts.Ensure effective delivery of Continual Service Improvement (CSI) initiatives to ensure improved efficiency, quality and customer experience.Work with the Customer Solutions team in a pre-sales advisory capacity to ensure service definitions and descriptions are accurate.Skills & experienceMandatory: ITIL Foundations V3.Preferred: ITIL Foundations V4 with additional ITIL Capability certifications.Previous relevant experience in a similar role (at least 2-5 years of prior experience in Service Delivery / IT Operations / Project coordination would be ideal) coupled with exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams quickly.Great advantages for great peopleA salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles.All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year.Salary packaging options (such as a novated car lease).Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders.Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more.Personalised development planning, extensive access to training, and membership to industry organisations.Employee interest groups and communities including a comprehensive Women in Cyber program.A comprehensive reward and recognition program – with a special thank you every year on your anniversaryBe yourself.
We embrace diverse perspectives, experiences, and backgrounds.
Please let us know if you require support or adjustments to assist with your recruitment experience.
#J-18808-Ljbffr
-
Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company.We're committed to being more than just an IT provider.We're a partner that organisations can trust, rely on, and grow with.We believe that technology should empower you to achieve your full potential, and we're here to make that happen.Whether you need a simple software update, a complex network...
-
Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company. We're committed to being more than just an IT provider. We're a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we're here to make that happen. Whether you need a simple software update, a complex network...
-
Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company.We're committed to being more than just an IT provider.We're a partner that organisations can trust, rely on, and grow with.We believe that technology should empower you to achieve your full potential, and we're here to make that happen.Whether you need a simple software update, a complex network...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology)Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology)Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology)Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an...
-
State Service Delivery Manager
vor 1 Tag
Brisbane, Österreich At VollzeitAdd expected salary to your profile for insights.Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Konica Minolta Australia VollzeitKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We offer workplace flexibility, support diversity and promote events and activities to support...
-
Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Bdna Group VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time At bdna, we exist to improve society.We choose to only work with clients that have a direct impact on community wellbeing, safety and improvement - which means that we get to make a difference every day!The bdna Products team of business analysts, software developers, engineers,...
-
Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Grit Talent Consulting VollzeitManagement (Information & Communication Technology) Contract/Temp We're seeking a Service Delivery Manager for a key government client, for a contract role running to June of 2025.If you specialize in streamlining service processes, maintaining smooth customer interactions, and driving ICT initiatives, we want to hear from you!In this role, you'll coordinate...
-
Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Grit Talent Consulting VollzeitManagement (Information & Communication Technology)Contract/TempWe're seeking a Service Delivery Manager for a key government client, for a contract role running to June of 2025.If you specialize in streamlining service processes, maintaining smooth customer interactions, and driving ICT initiatives, we want to hear from you!In this role, you'll coordinate...
-
Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Ozcare Vollzeit$119, 383 per annumFull TimeWe're hiring smiles! We acknowledge that our staff are our greatest asset. We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives.About UsOzcare's home care services supports our clients to live...
-
Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Bdna Group VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time At bdna, we exist to improve society.We choose to only work with clients that have a direct impact on community wellbeing, safety and improvement - which means that we get to make a difference every day!The bdna Products team of business analysts, software developers, engineers,...
-
Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Bdna Group VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeAt bdna, we exist to improve society. We choose to only work with clients that have a direct impact on community wellbeing, safety and improvement - which means that we get to make a difference every day!The bdna Products team of business analysts, software developers, engineers, testers...
-
Service Delivery Manager
vor 2 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitService Delivery Manager - Service Governance Work with industry leaders to protect and defend our customers and communities.At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.The work we...
-
Electrical Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Ae Smith VollzeitElectrical Service Delivery Manager - AE Smith BrisbaneAbout AE SmithWith a 120-year history, AE Smith is a recognized market leader in HVAC&R, building services, plumbing, and electrical. Our passionate team includes over 130 specialists dedicated to excellence.Due to our continued growth within our business, we are seeking applications for the role of...
