Service Delivery Manager
vor 2 Monaten
Help Desk & IT Support (Information & Communication Technology)Full timeAt bdna, we exist to improve society. We choose to only work with clients that have a direct impact on community wellbeing, safety and improvement - which means that we get to make a difference every dayThe bdna Products team of business analysts, software developers, engineers, testers and forensic subject matter experts work closely with law enforcement and forensic laboratories to improve forensic service delivery through specialist products.Reporting directly into the Service and Delivery Director, you will be working as part of a diverse team of talented professionals and subject matter experts and be partnering with some of the most pioneering software firms in the country.If you possess substantial experience and demonstrable success in technical support and a genuine belief that you can make a significant contribution to this role, we encourage you to apply.You will oversee the end-to-end BAU service delivery process, ensuring that our clients receive exceptional service and support. You will collaborate closely with cross-functional teams, including project managers, developers and customer support representatives, to streamline operations and optimise service delivery workflows.What you'll doEstablish, lead, track and report on a portfolio of customer service accountsManage SLAs, Incidents and ReportingDevelop, manage, administer and improve the (incident) service management process, in line with industry best practicesSupport the Service and Delivery Director in achieving SLAs, leveraging available team members, processes and toolsSupport the Service and Delivery Director to drive "Customer Success", including regular meetings with customersThis position will present monthly customer meetings on the SLAs and any roadmap updates. This is BAU/Relationship management only – new business would be referred to the CCO.This position will assist in the presentation of a Quarterly Business Review for each customer on alignment with contractual requirements and service performance.Create and maintain required documentation (policies, standards, baselines, guidelines and procedures)Daily/Constant Customer incident Management including immediate escalations of High Priority incidentsCollaborate with all of bdna and allocated clientsBe knowledgeable of current and future methods, examples and trendsWork within bdna and client teams and on occasions work with limited supervision and or structureAwareness and understanding of other cultures, beliefs and diversities of our clients and teamMaintain a positive attitude and contribute to the great culture of bdnaWhat you've gotProven experience in IT service delivery management or a similar roleExperience in managing IT teamsFamiliarity with service level agreements and performance metricsStrong understanding of IT infrastructure, applications, and servicesProficiency in service management tools (ServiceNow, Jira, Cherwell)Knowledge of cloud services, networking, and cybersecurityAbility to analyse data and generate reports on service performanceExcellent verbal and written communication skillsStrong commitment to customer satisfaction and service excellenceEmpathetic approach to understanding client needsProactive in identifying issues and implementing solutionsStrong troubleshooting skills and the ability to think on your feetExcellent time management and prioritisation abilitiesStrong interpersonal skills to build relationships with stakeholdersWhat you'll getAppropriate onboarding and training on the current forensic software productsWork closely with knowledgeable SMEs within a values driven teamCollaboration and supportAutonomy and ownershipGenerous employee benefits, including professional development budget and birthdays offCareer acceleration opportunitiesQualificationsBachelor's degree in Information Technology, Computer Science or a related fieldMust have: ITIL4 Foundations certificationPreferred: ITIL 'Managing Professional' certificationsExperience working with public sector organisations, particularly health and public safety would be highly desirable.Must be located in BrisbaneMust be an Australian citizen (Required)Ability to obtain and maintain security clearances e.g. NV1 security clearance
#J-18808-Ljbffr
-
Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company.We're committed to being more than just an IT provider.We're a partner that organisations can trust, rely on, and grow with.We believe that technology should empower you to achieve your full potential, and we're here to make that happen.Whether you need a simple software update, a complex network...
-
Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company. We're committed to being more than just an IT provider. We're a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we're here to make that happen. Whether you need a simple software update, a complex network...
-
Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Compnow VollzeitCompnow are a national privately owned technology company.We're committed to being more than just an IT provider.We're a partner that organisations can trust, rely on, and grow with.We believe that technology should empower you to achieve your full potential, and we're here to make that happen.Whether you need a simple software update, a complex network...
-
State Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology)Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an...
-
State Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology)Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an...
-
State Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology)Full timeKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an...
-
State Service Delivery Manager
vor 1 Woche
Brisbane, Österreich At VollzeitAdd expected salary to your profile for insights.Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive...
-
Service Delivery Manager
vor 2 Monaten
Brisbane, Österreich Bdna Group VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time At bdna, we exist to improve society.We choose to only work with clients that have a direct impact on community wellbeing, safety and improvement - which means that we get to make a difference every day!The bdna Products team of business analysts, software developers, engineers,...
-
State Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Konica Minolta Business Solutions Australia VollzeitManagement (Information & Communication Technology) Full time Konica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an...
-
State Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Konica Minolta Australia VollzeitKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We offer workplace flexibility, support diversity and promote events and activities to support...
-
Service Delivery Manager
vor 4 Wochen
Brisbane, Österreich Grit Talent Consulting VollzeitManagement (Information & Communication Technology) Contract/Temp We're seeking a Service Delivery Manager for a key government client, for a contract role running to June of 2025.If you specialize in streamlining service processes, maintaining smooth customer interactions, and driving ICT initiatives, we want to hear from you!In this role, you'll coordinate...
-
Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Grit Talent Consulting VollzeitManagement (Information & Communication Technology)Contract/TempWe're seeking a Service Delivery Manager for a key government client, for a contract role running to June of 2025.If you specialize in streamlining service processes, maintaining smooth customer interactions, and driving ICT initiatives, we want to hear from you!In this role, you'll coordinate...
-
Service Delivery Manager
vor 1 Monat
Brisbane, Österreich Ozcare Vollzeit$119, 383 per annumFull TimeWe're hiring smiles! We acknowledge that our staff are our greatest asset. We are currently seeking applicants for the role of Service Delivery Manager within our Community Care division that is dedicated and committed to helping our clients live their best lives.About UsOzcare's home care services supports our clients to live...
-
State Service Delivery Manager
vor 1 Tag
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology) Full timeAdd expected salary to your profile for insightsKonica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this...
-
State Service Delivery Manager
vor 9 Minuten
Brisbane, Österreich Konica Minolta VollzeitManagement (Information & Communication Technology) Full timeAdd expected salary to your profile for insightsKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this...
-
Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Cybercx VollzeitService Delivery Manager - Service GovernanceWork with industry leaders to protect and defend our customers and communities.At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.The work we...
-
Service Delivery Manager
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitService Delivery Manager - Service Governance Work with industry leaders to protect and defend our customers and communities.At CyberCX, everyone works together to create cyber security for the world around us.The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.The work we...
