Customer Team Manager

vor 2 Monaten


Brisbane, Österreich Blackroc Vollzeit

Supervisors/Team Leaders (Call Centre & Customer Service)Full timeAbout the CompanyThis company is one of Australia's fastest-growing providers of aged care solutions.
As a team member, you will contribute to a collaborative environment that values and respects our employees.
We cultivate real professional development, innovation, and a sense of ownership, all aimed at equipping you to deliver exceptional service.About The RoleThis particular team that is hiring is the heart of the business and has a genuine interest in enabling its customers to live better lives at home.
This is an exciting opportunity for a young leader to manage a team of up to 20 people, who are responsible for a portfolio of ~200 clients each.
You will ultimately have team leadership experience, whereby you've been responsible for leading and managing a team of phone-based customer service representatives.Job DescriptionFacilitate care plans and monitor budgets while providing case management for clients.Conduct regular check-ins to assess client goals and make necessary adjustments to plans.Approach sensitive topics, such as changes in care needs or funding, with compassion and a solutions-oriented mindset.Escalate concerns related to health or wellbeing through established clinical pathways.Oversee administrative tasks to ensure compliance with Aged Care Quality Standards.Build positive relationships with clients, their families, and service providers.Your Key SkillsYou are a great listener.You can ask good questions.You have leadership potential.You value long-term relationships.You are good at taking on feedback.You are competitive (in a friendly way).You enjoy taking great notes and learning.Proficient computer skills with knowledge of Microsoft 365.You're known to have an empathetic leadership style; you can lift others upIf you'd like to know more information, please confidentially contact me to learn more about this unique opportunity, and please apply at the appropriate links provided.Gigha Burt | | #J-18808-Ljbffr



  • Brisbane, Österreich Customer Labs Vollzeit

    Select how often (in days) to receive an alert:Title: Customer Service Representative IIRequisition Id: 9440Job Function: Field Services OperationsCareer Area: OperationsAbout Us:At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health.This includes working to create a more sustainable, shared...


  • Brisbane, Österreich Chameleon Customer Contact Vollzeit

    Retail & Event Promotions Team | Firefighters, Guide Dogs, Select & SwitchCCC Retail & Event Promotions Teams are BACK in VIC!!! BIGGER THAN EVER!Our campaigns are EXPANDING at a record-rate, with vacancies all over Brisbane; currently recruiting for:Guide Dogs (retail kiosks / promotions)Australian Firefighters Calendar (retail kiosks /...

  • Branch Manager Karawatha

    vor 2 Monaten


    Brisbane, Österreich Team Global Express Vollzeit

    Management (Manufacturing, Transport & Logistics)Full timeAre you ready to take charge of our Karawatha branch and drive it toward excellence, profitability, and industry-leading standards? As our Branch Manager, you will be instrumental in shaping our branch into a model of safety, operational success, and customer satisfaction within the transportation...

  • Payroll Team Leader

    vor 2 Monaten


    Brisbane, Österreich Team Global Express Vollzeit

    Are you ready to take the lead in a pivotal role that ensures the seamless operation of our payroll services?We are offering an exciting 12-month fixed term opportunity for a Payroll Team Leader to join our team. You will manage daily payroll operations, ensuring precision and compliance in a decentralised environment. This is a unique chance to lead a...


  • Brisbane, Österreich Emesent Vollzeit

    Our mission to be bold and impactful!Join our dynamic team and play a crucial role in showcasing and supporting our cutting-edge technology. Be part of a high-performing team at the forefront of technological innovation.How you'll contributeEmesent is seeking an experienced Customer Support Team Lead to oversee our customer support operations guiding a high...


  • Brisbane, Österreich Emesent Vollzeit

    Our mission to be bold and impactful! Join our dynamic team and play a crucial role in showcasing and supporting our cutting-edge technology.Be part of a high-performing team at the forefront of technological innovation.How you'll contribute Emesent is seeking an experienced Customer Support Team Lead to oversee our customer support operations guiding a high...


  • Brisbane, Österreich Tideri Jobbörse Vollzeit

    Our mission to be bold and impactful!Join our dynamic team and play a crucial role in showcasing and supporting our cutting-edge technology.Be part of a high-performing team at the forefront of technological innovation.How you'll contribute Emesent is seeking an experienced Customer Support Team Lead to oversee our customer support operations guiding a high...


  • Brisbane, Österreich Employment, Small Business And Training Vollzeit

    Customer Centre; Customer and Digital; Engagement; Brisbane CityAre you ready to lead a dynamic team dedicated to delivering exceptional customer service?Do you thrive on fostering a culture of continual improvement and innovation?We are seeking a passionate and motivated Customer Service Manager to join the Department of Trade, Employment and Training...

  • Customer Care Team

    vor 3 Monaten


    Brisbane, Österreich Kindred Property Vollzeit

    Craving a rewarding and exciting career in an innovative environment? Want to deliver a service to the market that not only makes a real difference to customers, but to an industry that has been unchanged for too long?Then you've found the position you've been looking for.Here at Kindred, we've created an entirely new real estate experience. One that values...

  • Team Leader

    vor 1 Monat


    Brisbane, Österreich The State Of Queensland Vollzeit

    This is an exciting opportunity for an experienced team leader to take on a role in Legal Aid Queensland's Information and Advice Services (IAS). As a Team Leader in a high volume, inbound contact centre, you will be responsible for overseeing the performance of Client Information Officers (CIOs) in your team who work both in the contact centre and Brisbane...

  • Customer Care Team

    vor 3 Monaten


    Brisbane, Österreich Tideri Jobbörse Vollzeit

    Craving a rewarding and exciting career in an innovative environment?Want to deliver a service to the market that not only makes a real difference to customers, but to an industry that has been unchanged for too long?Then you've found the position you've been looking for.Here at Kindred, we've created an entirely new real estate experience.One that values...


  • Brisbane, Österreich This Is An It Support Group Vollzeit

    DescriptionThe Customer Service Manager's main responsibility is managing all direct and indirect service engagements, ensuring operational efficiency in the Australian region by providing leadership, facilitation, and coordination between internal and external stakeholders.Key Responsibilities Direct the development and maintenance of plans, practices, and...


  • Brisbane, Österreich This Is An It Support Group Vollzeit

    DescriptionThe Customer Service Manager's main responsibility is managing all direct and indirect service engagements, ensuring operational efficiency in the Australian region by providing leadership, facilitation, and coordination between internal and external stakeholders.Key ResponsibilitiesDirect the development and maintenance of plans, practices, and...

  • Customer Service Manager

    vor 2 Monaten


    Brisbane, Österreich Briz Freight Vollzeit

    The Customer Service Manager will lead the customer service team to deliver exceptional support and enhance customer satisfaction. The ideal candidate will possess strong leadership and communication skills, a proven track record in customer service management, and a commitment to fostering a customer-centric culture.Duties:Collaborate with various...


  • Brisbane, Österreich Boq Specialist Group Vollzeit

    The Customer Relations Team Leader is responsible for the fair, timely and compliant resolution of Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) complaints within Customer Relations at BOQ Group.They are responsible for the operational day-to-day running of the team and coaching Case Managers to ensure resolution of complaints...


  • Brisbane, Österreich This Is An It Support Group Vollzeit

    About AskableAskable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we'd experienced firsthand. We saw a world full of great ideas bogged down by slow, unresponsive research methods. So, we set out to build a new way—one that makes quality research accessible to everyone, from...


  • Brisbane, Österreich This Is An It Support Group Vollzeit

    About The Role The Customer Relations Team Leader is responsible for the fair, timely and compliant resolution of Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) complaints within Customer Relations at BOQ Group.They are responsible for the operational day to day running of the team and coaching Case Managers to ensure resolution of...


  • Brisbane, Österreich Dragontail Systems Ltd Vollzeit

    Senior Customer Success Manager, Technical Operations Dragontail Systems is the leading B2B provider of revolutionary optimization software for the food and delivery industry with a global footprint.We're proud to be part of YUM!Brands, a company with over 55,000 restaurants in more than 150 countries and territories primarily operating the company's...


  • Brisbane, Österreich This Is An It Support Group Vollzeit

    About Askable Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we'd experienced firsthand.We saw a world full of great ideas bogged down by slow, unresponsive research methods.So, we set out to build a new way—one that makes quality research accessible to everyone, from...


  • Brisbane, Österreich Functional Solutions Vollzeit

    Location: Brisbane | Full-Time | Join Our Dynamic Team!About UsFunctional Solutions International (FSI) is a proudly Australian-owned company dedicated to empowering educators and organizations with innovative, feature-rich solutions.As a small but mighty team, we pride ourselves on delivering exceptional service, collaborating on exciting projects, and...