Customer Service Manager
vor 20 Stunden
DescriptionThe Customer Service Manager's main responsibility is managing all direct and indirect service engagements, ensuring operational efficiency in the Australian region by providing leadership, facilitation, and coordination between internal and external stakeholders.Key ResponsibilitiesDirect the development and maintenance of plans, practices, and assignments that prioritize customer satisfaction, identifying, quantifying, and containing the occurrence and potential impact of risks on service delivery.Exercise overall day-to-day control of customer service delivery, balancing the needs for successful customer outcomes with the skills and capabilities of the staff.Implement and lead an effective internal process improvement initiative that proactively identifies changes, incorporates an appropriate impact analysis, and deploys strategies for such changes across the services team, enhancing customer experiences.Work closely with Direct and Channel Sales Managers, Sales Executives, Head of Marketing, Support Manager, and Financial Controller to ensure a smooth transition of service from pre-sales through scoping, implementation, and ongoing support.Develop processes and tools for the services SYSPRO (Australia), both internally and externally, that enhance customer value and satisfaction with efficient use of resources.Assist in the preparation of the annual operational budget and manage effectively within this budget.Proactively manage consulting resource capacity, billing performance, and revenue to targets, ensuring alignment with company, team, and individuals' objectives.Work with the Head of Services to mitigate risks during service delivery, constantly evaluating and enhancing the likelihood of successful customer outcomes.Identify opportunities for SYSPRO Australia to leverage cross-program strengths to take advantage of new opportunities and/or address organizational challenges.Provide management across sub-contract engagements as requested by management and/or partners, ensuring all contractors and associated agreements align with the company's service delivery objectives and quality standards.Skills, Knowledge and ExpertiseAttention to detail and quality.Ability to work in a hands-on, collaborative team environment while taking ownership of execution.Ability to read and understand service delivery contracts.Strong analytical and problem-solving skills.Strong reporting ability.Emotional intelligence.Excellent communication skills.Excellent writing skills.Excellent time management.BenefitsCompetitive package.Flexible work environment.About SYSPROSYSPRO is a leading, global Enterprise Resource Planning software provider. SYSPRO specializes in key manufacturing and distribution industries. Established in 1978 by CEO Phil Duff, SYSPRO remains one of the longest standing privately owned vendors of ERP software in the world. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia, and Australasia, SYSPRO customers are backed by a team of global experts that drive maximum value out of IT systems and business solutions.
#J-18808-Ljbffr
-
Customer Service Representative Ii
vor 2 Monaten
Brisbane, Österreich Customer Labs VollzeitSelect how often (in days) to receive an alert:Title: Customer Service Representative IIRequisition Id: 9440Job Function: Field Services OperationsCareer Area: OperationsAbout Us:At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health.This includes working to create a more sustainable, shared...
-
Customer Service Manager
vor 2 Wochen
Brisbane, Österreich Employment, Small Business And Training VollzeitCustomer Centre; Customer and Digital; Engagement; Brisbane CityAre you ready to lead a dynamic team dedicated to delivering exceptional customer service?Do you thrive on fostering a culture of continual improvement and innovation?We are seeking a passionate and motivated Customer Service Manager to join the Department of Trade, Employment and Training...
-
Customer Service Manager
vor 3 Wochen
Brisbane, Österreich Briz Freight VollzeitThe Customer Service Manager will lead the customer service team to deliver exceptional support and enhance customer satisfaction. The ideal candidate will possess strong leadership and communication skills, a proven track record in customer service management, and a commitment to fostering a customer-centric culture.Duties:Collaborate with various...
-
Customer Service Manager
vor 20 Stunden
Brisbane, Österreich This Is An It Support Group VollzeitDescriptionThe Customer Service Manager's main responsibility is managing all direct and indirect service engagements, ensuring operational efficiency in the Australian region by providing leadership, facilitation, and coordination between internal and external stakeholders.Key Responsibilities Direct the development and maintenance of plans, practices, and...
-
Service Manager
vor 4 Wochen
Brisbane, Österreich Sterilizing Equipment Sales & Service VollzeitWe are an industry leader in healthcare, recognized for our commitment to quality and innovation in service solutions. Our team provides exceptional service to clients nationwide, and we are seeking an experienced and dynamic National Service Manager to oversee our Brisbane-based service team, as well as technicians across Melbourne, Gold Coast, Brisbane,...
-
Customer Service Manager
vor 2 Monaten
Brisbane, Österreich Rentokil Initial Plc VollzeitABOUT THE COMPANYRentokil Initial has a fantastic opportunity for a Customer Service Manager for various businesses to join our team based in Brisbane. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and...
-
Customer Service Manager
vor 2 Monaten
Brisbane, Österreich Rentokil Initial Plc VollzeitABOUT THE COMPANY Rentokil Initial has a fantastic opportunity for a Customer Service Manager for various businesses to join our team based in Brisbane.Rentokil Initial is a member of the FTSE 100 of leading companies.This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and...
-
Customer Service Manager
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitABOUT THE COMPANY Rentokil Initial has a fantastic opportunity for a Customer Service Manager for various businesses to join our team based in Brisbane.Rentokil Initial is a member of the FTSE 100 of leading companies.This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and...
-
Customer Service Manager
Vor 5 Tagen
Brisbane, Österreich Ngs Super VollzeitBefore you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.NGS Staff Benefits link: careers/careers/pages/staffbenefitsAbout usWe are an...
-
Customer Service Manager
Vor 7 Tagen
Brisbane, Österreich Ngs Super VollzeitBefore you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.NGS Staff Benefits link: careers/careers/pages/staffbenefits About us We are an...
-
Customer Service
vor 3 Wochen
Brisbane, Österreich Temperzone Limited VollzeitWelcome to Temperzone!As the recipient of the 2022 ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer.Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line.Joining Temperzone means more than just employment; it's joining a tight-knit family where our...
-
Customer Service Manager
vor 1 Monat
Brisbane, Österreich Ranchero VollzeitFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store...
-
Customer Service Manager
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day.Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.About the roleReporting to the Store...
-
Customer Service Manager
vor 1 Monat
Brisbane, Österreich Coles Supermarkets VollzeitFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day.Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.About the roleReporting to the Store...
-
Customer Service Manager
vor 5 Stunden
Brisbane, Österreich Baby Bunting Group Limited VollzeitTuesday - Saturday roster, no late night trade!Free on-site parking!About the role: Baby Bunting is searching for talented individuals to join our team as a 3rd In-Charge.In this role, you'll work closely with our management team to develop your leadership abilities while helping to oversee the daily operations of our dynamic retail stores.This is just the...
-
Customer Service Manager
vor 3 Wochen
Brisbane, Österreich Ozk Cleaning Services VollzeitOZK Cleaning Services is a commercial cleaning company that offers a supportive and vibrant work environment.We are proud to deliver high quality services to our customers and we are currently expanding our business.We are looking to appoint an experienced and reliable Customer Service Manager / Sales Representative to deal with our existing and potential...
-
Customer Service Manager
vor 3 Wochen
Brisbane, Österreich Ozk Cleaning Services VollzeitOZK Cleaning Services is a commercial cleaning company that offers a supportive and vibrant work environment.We are proud to deliver high quality services to our customers and we are currently expanding our business. We are looking to appoint an experienced and reliable Customer Service Manager / Sales Representative to deal with our existing and potential...
-
Customer Service Representative
vor 4 Wochen
Brisbane, Österreich Shively Diversified Management Services VollzeitDo you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative (CSR). We are looking for someone who will engage with our customers, provide exceptional service, and ideally have some purchasing or inventory management knowledge.Responsibilities: Create and track sales orders, purchase orders,...
-
Customer Service Manager
vor 1 Monat
Brisbane, Österreich Ranchero VollzeitJOB DESCRIPTION From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day.Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.About the role Reporting to...
-
Customer Service Manager
vor 3 Wochen
Brisbane, Österreich Ranchero VollzeitFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation. About the role Reporting to the Store...
