Customer Service Manager
vor 21 Stunden
Attractive remuneration package + IncentiveAre you a visionary customer service leader or an ambitious rising star ready to make a real impact?
Do you have the insight and skills to elevate a customer service team to new heights of excellence?
If so, we want to hear from you.Why This Role is Unique:Newly created leadership opportunity – Shape the future of our customer service team and contribute to a pivotal phase in our company's growthHybrid & flexible work options – Achieve work-life balance while making an impactCollaborative, family-oriented culture – Join a friendly, forward-thinking company that's as passionate about our people as we are about our productsThe Opportunity: We are excited to introduce a key role for a Customer Service Manager based in Acacia Ridge.
This is your chance to define and lead an exceptional customer service team, blending your expertise with the support of our senior leadership team to create a vision of service excellence.Whether you're an established leader or an up-and-coming talent with a fresh perspective, this role offers the chance to lead with creativity, drive, and autonomy.
If you are passionate about fostering a high-performing, customer-focused team and are ready to drive tangible change, this is the opportunity for you.Key Responsibilities:Inspire, mentor, and lead a team that consistently delivers outstanding customer experiencesAssess and optimize current systems and processes to enhance efficiency and performanceDevelop, refine, and set performance benchmarks and KPIs to drive continuous improvementStreamline workflows and implement new processes to enhance customer service and provide variety for your teamChampion team learning, development, and progression strategies to foster growth and skill-buildingCultivate a collaborative, positive environment that empowers your team to exceed expectationsPromote shared ownership of the customer experience and satisfaction across the departmentWhat We're Looking For:Proven experience leading customer service teams to successA deep understanding of best practices in customer service and performance managementExperience driving change in processes or systems to optimize service deliveryStrong track record in team performance management and continuous improvementExceptional communication skills and fluency in EnglishExperience managing budgets and departmental financesA proactive, solutions-oriented mindset with emotional intelligence and a strong ability to motivate and inspire othersWhile experience in food distribution or manufacturing is a plus, the key qualities we seek are vision, leadership ability, and a passion for creating an exceptional team culture.Why You Should Join Us:Join a friendly, family-oriented business with a dynamic, supportive teamPerformance-based bonus scheme to reward your contributionsFlexible work options, including hybrid and remote work possibilitiesStability and growth within a long-standing, essential service providerAnd did we mention—our products are not only healthy, they're incredibly deliciousIf you're ready to take on a leadership role where you can make a significant impact, we'd love to hear from you.
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