Customer Service Manager
vor 1 Woche
Before you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.
NGS Staff Benefits link: careers/careers/pages/staffbenefits About us We are an award winning, national $16B public offer industry fund focused on the education and community professional sectors.
We help our members achieve their best retirement through our dedication to deliver personalised service, investment performance and award-winning products.
Click on the video below to learn more
The Role The Customer Service Manager plays a key role in the delivery of NGS Super's service offering to employers, members and key stakeholders and is critical in driving the Fund's strategic objectives of customer retention, consolidation and growth.
This newly created permanent, full time position will spend the majority of their time in direct customer, employer and member interactions either virtually/face to face or by engaging in proactive outbound calls.
Key focus areas include: Identify, recognise and understand the needs of different clients and customer segments.Grow and consolidate their allocated employer panel to ensure that all employers have a key contact and understand the NGS offer both at an employer and member level.Promote General Financial Advice and refer members to intrafund and comprehensive personal advice as required.Work to develop strong and effective relationships with members, employers and other key stakeholders to support growth within your allocated panel.Identify major new business development opportunities and refer them on to the appropriate Customer Relationship Manager or Strategic Partnerships Manager.Proactively manage individual relationships with high-net-worth members to ensure retention and customer satisfaction.Visit and/or proactively call employers to educate key decision makers on the important features of the Fund's offering.Provide general advice and education virtually to employers and members about the Fund's benefits.Represent the Fund at relevant key stakeholder activities including industry sector conferences and seminars as required.Resolve and/or refer all member and employer queries to the appropriate internal channels.You have Demonstrated understanding of the importance of tailored customer engagement solutions with a sales and retention focus.High level of superannuation knowledge.Proven interpersonal and presentation skills at industry, member and service provider levels.Proven organisational capabilities including an ability to work autonomously, develop and manage your own work schedule, including setting and meeting deadlines.Demonstrated ability to deal with difficult customers.Ability to work in a small office environment and maintain good relationships with other staff.High level of computer skills literacy.Possess and maintain a current motor vehicle driver's license and be willing to travel to meet the requirements of the role as directed.Undergraduate or postgraduate qualifications in business or financial discipline.Certified financial planning qualification and/or experience.Proven experience in another superannuation fund at an equivalent level.Proven ability to work in a fast paced and niche market.We are a super fund that has an exceptional work culture, provides a diverse offering in developing our people and offer many benefits including leave outside of the legislative requirements and you can be a part of it while earning an attractive remuneration package
Interested and suitably qualified candidates should submit a copy of their updated CV via the 'Quick Apply' button above.
We are reviewing applications as we receive them, so apply today to ensure you don't miss out on this fantastic opportunity Please note that to be eligible for this role, you are required to have permanent Australian working rights and residency.
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