Noc Engineer
vor 2 Wochen
About this role
Due to significant growth, I-MED Radiology is building a newly established IT team that manages the monitoring and alerting of critical business technology services across Australia's largest medical imaging network.
As a result, we have an exciting opportunity for an IT Operations Engineer to join our newly established team - The National Operations Centre (NOC). We are seeking candidates with a strong background in IT systems and networks, coupled with extensive experience in managing IT service desk operations, and providing high-level support to internal and external staff. In this role, you will play a pivotal part in collaborating with various IT teams, ensuring the delivery of high-quality services to the business, while striving for operational excellence.
Please note this will be a permanent, full-time role based out of our Sydney CBD Office. It will involve participation in a continuous shift roster - working 4 days on and 4 days off. The shift patterns will be made up of 2 day shifts from 7am-7pm and 2 night shifts from 7pm-7am.
Some of your responsibilities will include and are not limited to:
Monitoring critical business services and systems, networks, and infrastructure
Providing after-hours service desk support to users
Identifying and addressing issues before they affect business operations
Handling and administering privileged accounts securely
What you'll have done
Seasoned service desk analyst, NOC or equivalent experience (minimum 3 years), ideally in a continuous shift operations centre (24/7x365)
Strong technical knowledge of networking protocols such as TCP/IP, SNMP, DNS, DHCP, and other networking protocols
Strong problem-solving skills to identify and resolve issues quickly, including experience with major incidents
Familiarity with server operating systems (e.g., Windows, Linux) and basic server administration
Experience with technology service monitoring tools - systems, application, and networks such as Centreon, Solarwinds, PTRG desirable
Familiarity with IT service management tools and frameworks (ITIL v3/4)
Demonstrated experience in delivering exemplary support, customer service and training
Excellent documentation skills for keeping records of issues, resolutions, and operational procedures
Effective communication with the ability to work as part of a team, especially in a high-pressure environment where collaboration is essential to solving issues
What we can offer you
5 weeks annual leave
Opportunities to progress within I-MED's continued growth and expansion
Being part of a team that makes a difference to the functioning of our ever-growing business
Experience in communicating with different areas of IT
Commitment to your health and well-being, including access to employee assistance program and Fitness Passport
About I-MED Radiology Network
I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.
Across Australia and New Zealand, we operate 240 clinics and perform approximately 7 million patient procedures each year, making us one of the largest providers of medical imaging in the world. With over 450 doctors and 4,000 staff actively sharing clinical knowledge and expertise, a consistently high level of service is assured across all clinics.
At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in the world. That's our vision, underpinned by our purpose - to help save lives and reduce uncertainty. We strive to be the provider of choice, providing answers to health questions and delivering high-quality care and service to our patients and referrers, every time.
If you're looking for the next step in your career and are passionate about the delivery of excellence within healthcare services, apply today
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