Service Desk Analyst
vor 2 Wochen
The NRMA acknowledges the Traditional Custodians of the land and waterways on which our business operates.
We pay our respects to Aboriginal and Torres Strait Islander Elders past, present and emerging.
Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands.
We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.
From spectacular holiday destinations, car rentals and boats on our waterways, to leading the EV charging roll-out to prepare for the future of driving, speaking out for change in government policy and supporting sustainable travel.
Job DescriptionJoin our Technology Engineering team where you will provide IT support across our group of businessesBe part of a culture that celebrates, respects and supports you for youGreat benefits on holidays, insurance, vehicle servicing, car rentals and accommodationWhat You'll Do We currently have a permanent full-time opportunity for a Service Desk Analyst to join our Technology Engineering team where you will be the first level of support for any IT related matters across the NRMA Group.
There is a strong focus on delivering exceptional service to our internal customers and ensuring tickets are resolved within the agreed service levels.
The Service Desk Analyst is to ensure all the required triaging is complete and captured before escalating any IT related matters to the relevant group.
This role will be based from our Sydney Olympic Park and Sydney CBD offices.
Specifically, your key responsibilities include:
Respond to all phone calls and tickets raised in the ITSM system within an acceptable timeRecord all call and emails in ITSM call logging softwareEnsure all tickets raised include all required information and escalating any tickets that cannot be resolved at first level to relevant support groupsUpdate customer of current status of support issues while providing a high level of customer serviceUpdate Service Desk team leader before SLA expires in relation to logged support issuesProvide setup and support to end users including laptop/desktop, mobile phone, tablets and adhoc queriesSupport the configuration of existing business applications on the Standard Operating Environment ("SOE")Research and provide information on technology issues to the team and other support groupsMonitor application performance and investigate failures and exceptions within the SOE proceduresProvide regular status update of daily operations and other relevant events related to the service deskCreate and update knowledge base, FAQ and procedures related to systems, services or applications.What You'll Bring Successful completion of an ITIL Foundation or equivalent certificate level qualification (preferred but not essential)2 years' experience in providing technical support to a broad range of users in the corporate environmentSound understanding of the IT infrastructure and systems operated by the CompanyIntermediate to advanced understanding and skills with Office 365 applicationsComprehensive knowledge of Microsoft applicationsExperience in supporting Avaya phone system; Microsoft Azura; Microsoft 365 certification and Jira Service Management (preferred not essential)Good analytical skills combined with the ability to troubleshoot and resolve technical issuesDeveloped written and verbal communication skillsHigh degree of organisation and time management skills with the ability to prioritiseAmazing benefits are yours Initial training will be provided upon commencement to support you in this role'ME' day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year.Flexible work options with an inclusive environment where everyone is respected and valued for who they are and their unique contributionGreat employee benefits – including discount on all NRMA insurances, free roadside assistance and much moreMarket leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlementsAccess to exclusive member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many moreReward and recognition for great contributions to the teamWe thank you in advance for your application.
The successful candidate will be subject to a mandatory pre-employment screening process.
At the NRMA inclusion and diversity are part of our DNA.
Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees.
It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.
#J-18808-Ljbffr
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitSt John Ambulance Australia - Melbourne, VIC ITSource: u Workin JOB DESCRIPTION The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk.The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk.IT Service Desk Analyst Location: Somerville & Notting Hill Remuneration: $80,000 to $86,000 (plus...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich St John Ambulance (Vic) VollzeitSt John Ambulance Australia - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk . The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk Analyst Location: Somerville & Notting HillRemuneration: $80,000 to $86,000 (plus...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitSt John Ambulance Australia - Melbourne, VIC ITSource: uWorkin JOB DESCRIPTION The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk AnalystLocation: Somerville & Notting HillRemuneration: $80,000 to $86,000 (plus...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich St John Ambulance (Vic) VollzeitSt John Ambulance Australia - Melbourne, VICIT Source: uWorkin JOB DESCRIPTION The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk . The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk AnalystLocation: Somerville & Notting HillRemuneration: $80,000 to $86,000 (plus...
-
It Service Desk Analyst
vor 3 Wochen
Melbourne, Österreich It M S VollzeitSt John Ambulance Australia- Melbourne, VIC ITSource: uWorkinJOB DESCRIPTIONThe IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .The IT Service Desk Analyst will provide front line support as pat of the IT Service Desk .IT Service Desk AnalystLocation:Somerville & Notting HillRemuneration:$80,000 to $86,000 (plus...
-
Service Desk Analyst
Vor 6 Tagen
Melbourne, Österreich Kennards Hire VollzeitService Desk Analyst - Level 1 & 2Seven Hills, NSW Competitive salary + generous employee benefitsGreat company culture | High performing teamKennards Hire seeks a skilled Service Desk Analyst to join our vibrant Technology Centre team.In this role, you'll deliver level 1 & 2 technical support to our staff across Australia and New Zealand via multiple...
-
Service Desk Analyst
Vor 5 Tagen
Melbourne, Österreich Southern Cross Care (Vic) VollzeitEmployment Type: Permanent full time Salary: $72,000 + Superannuation Location: Richmond (VIC) Upload with Application: Resume, cover letter, and all relevant qualifications Contact: ****** Where there's life, there's Mercy.Where there's care, there's You.Through the battles and the breakthroughs, we're there.Where will you be?For over a century, our...
-
It Service Desk Analyst
vor 2 Wochen
Melbourne, Österreich Medhealth Group VollzeitMedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich Medhealth Group VollzeitMedHealth are a purpose-built collection of industry leading health, medical and employment brands.Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support.We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a...
-
It Service Desk Analyst
vor 3 Wochen
Melbourne, Österreich Medhealth Group VollzeitMedHealth are a purpose-built collection of industry leading health, medical and employment brands.Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support.We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitMedHealth are a purpose-built collection of industry leading health, medical and employment brands.Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support.We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a...
-
It Service Desk Analyst
vor 1 Woche
Melbourne, Österreich Freedom Furniture Australia Pty Limited VollzeitAs an IT Service Desk Analyst at Freedom, you'll play a crucial role in keeping our operations running smoothly.You'll be the go-to person for solving tech issues, ensuring our team can focus on what they do best – creating amazing experiences for our customers.Your problem-solving skills will shine as you tackle diverse challenges across our systems and...
-
Service Desk Analyst
vor 3 Wochen
Melbourne, Österreich Latitude Financial Services VollzeitOn the job training providedShift penalties apply for public holiday workWe focus on quality 50 to 60 tickets per week per personLocation:130 Lonsdale Street - Melbourne CBD.Let's talk about the role: Providing operational and first line IT technical support to over 1000 end-users across all business areas and technologies, logging all user incidents,...
-
Japanese Speaking Service Desk Analyst
vor 1 Woche
Melbourne, Österreich HOBAN Recruitment VollzeitJoin our dynamic IT Service Desk team, where you'll support the Japanese market for a leading U.S. pharmaceutical company.In this role, you will deliver exceptional IT support to employees, ensuring their needs are met with efficiency and care.Your responsibilities will include logging and triaging inquiries and issues, troubleshooting technical problems,...
-
Customer Service Analyst
vor 3 Wochen
Melbourne, Österreich Exact It Consulting VollzeitStowe Australia is one of Australia's largest and most diversified electrical and communications companies.Established in 1910 Stowe is in its third generation of family ownership.Stowe recognises that our main asset is our people and therefore invests heavily in the development and retention of employees and is considered by the industry as an employer of...
-
It Help Desk Support Analyst
vor 3 Wochen
Melbourne, Österreich Bgis VollzeitBGISis a global leader in integrated facility management services, providing high-quality solutions across various sectors.With a strong presence in Australia, we are committed to delivering innovative and sustainable services to our clients.As a growing company, we value the contributions of our employees and foster an environment that encourages...
-
It Support Analyst
Vor 2 Tagen
Melbourne, Österreich Ray White VollzeitAn exciting opportunity has become available to join the IT team at Ray White corporate as our new IT Support Analyst.Based in Brisbane reporting to the IT Service Desk Manager, this role will be well suited for someone who wants to jump in and work across various areas of the business utilising multiple applications, both customised for the Ray White...
-
Service Desk Specialist
vor 1 Woche
Melbourne, Österreich Just VollzeitWe seek only the best candidates who are passionate brand ambassadors and determined to contribute to our team's performance.We are always on the look-out for dedicated, fashion forward and like-minded individuals!Apply now Job no: 788789 Work type: Full time Location: Melbourne - Central Categories: Information Technology About The Just Group As one of...
-
Service Desk Engineer
vor 3 Wochen
Melbourne, Österreich Technetics VollzeitAbout the jobThe Service Desk Engineer will be working closely with the Service Desk Team and will be integral in driving success through quality of Teamwork, Customer service and Service delivery.The successful candidate will excel within our professional, motivated, friendly and fast-paced MSP consulting environment while enjoying our enviable people-first...
-
Level 1.5 Service Desk Engineer
vor 1 Woche
Melbourne, Österreich Hays VollzeitIT Level 1.5 Service Desk Engineer job available | Permanent | Melbourne North-West | ASAPYour new companyA growing Managed Service Provider in Melbourne's North-West requires a Level 1.5 Service Desk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading...
