Buscojobs | Mandala Hospitality Group | General Manager
Vor 6 Tagen
Mandala Hotels and Resorts operate a diverse portfolio of hotels spanning across Regional Australia's top travel destinations.
We are seeking an experienced and hands-on General Manager at Mantra Mackay in Mackay, QLD.
This exciting role combines hotel management, events and conferencing, restaurant operations, and overseeing the management rights.
As a live-on-site position, you will ensure the seamless operation of the venue while driving guest satisfaction, financial performance, and loyalty program engagement.
In addition, you'll be responsible for leading a high-performing team and delivering exceptional customer experiences across all departments.
This is a rare opportunity to manage a dynamic property with a focus on both operations and guest engagement.
Key Responsibilities:
Hotel Operations & Management Rights:
Oversee daily hotel operations, ensuring excellent guest service, efficient housekeeping, front office operations, restaurant management, and property maintenance.
Collaborate with the property manager to oversee the management rights of Marina Realty, ensuring the property remains well-maintained, compliant with regulations, and aligned with owners' expectations.
Ensure effective communication with the property manager to maintain operational consistency and high service standards across the venue.
Oversee the management of events and conferencing operations, including planning, organizing, and executing a range of events from corporate meetings to weddings and social gatherings.
Maximize the use of venue spaces and implement pricing strategies to drive revenue from events and conferences.
Oversee the day-to-day operations of the hotel restaurant, ensuring high standards of food quality, customer service, and ambiance.
Collaborate with the kitchen and front-of-house teams to create special promotions that enhance the guest dining experience.
Implement cost control measures while maintaining a premium service and dining experience.
Manage budgets across all operational areas, ensuring financial goals are met and performance is consistently optimized.
Monitor revenue performance, identify trends, and implement strategies to increase profitability while maintaining a high level of guest satisfaction.
Ensure all areas of the hotel, restaurant, and events are operating within budget, with a strong focus on cost control, resource allocation, and ROI.
Leadership & Staff Management:
Lead and inspire a team of hotel, restaurant, and event staff, setting clear performance expectations and fostering a culture of teamwork and excellence.
Oversee recruitment, training, and development of staff to ensure that all departments are equipped to deliver superior service to guests.
Provide ongoing support, guidance, and motivation to Operations Manager and staff, driving high engagement and job satisfaction.
Monitor online reviews and guest feedback, taking action to maintain the hotel's reputation and address any concerns raised by guests, handling complaints or concerns in a professional and timely manner.
Promote the Accor loyalty program to engage guests, drive repeat business, and enhance customer retention.
Utilize the loyalty program's insights to tailor guest experiences and personalize services, leading to higher customer satisfaction and loyalty.
Key Skills & Experience:
Proven experience as a General Manager or in a senior management role with a strong focus on hotel operations, events, restaurant management, and guest services.
In-depth knowledge of Accor loyalty programs or similar hotel loyalty systems and a strong understanding of how to drive guest retention through these programs.
Excellent financial management skills, including experience with budgeting, forecasting, and financial reporting.
Strong leadership and communication skills, with the ability to motivate and manage a diverse team and build relationships with property owners, clients, and vendors.
Knowledge of Hotel PMS (Property Management System) – Protel or equivalent, event management software, and restaurant management systems.
Knowledge of Trust accounting practices.
A proactive, solution-oriented approach to problem-solving and guest service.
Qualifications:
A relevant qualification in Hospitality Management, Business, or a related field (highly regarded).
Real Estate Licence and RMLV certification (required).
A minimum of 5 years' experience in hotel management, with a focus on operations, events, and restaurant leadership.
What We Offer:
Competitive salary with Super.
Live-on-site accommodation provided with Utilities and Wifi included.
The opportunity to manage a dynamic property and lead a team committed to excellence.
Access to Accor employee benefits, including discounted stays, dining, and perks at Accor properties worldwide.
How to Apply:
If you are a proactive, hands-on leader with a passion for hospitality and experience managing diverse operational functions, we would love to hear from you.
Please submit your resume and a cover letter outlining your experience through Seek.
Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted with interviews to be held remotely online.
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