Bakery | Cafe Manager | Australia
vor 2 Monaten
Brooklyn Boy Bagels Marrickville is looking for an experienced Café Manager to organise daily operations, provide training, and lead our staff in providing the best customer service.
If you are someone who loves creating great guest experiences, gets a thrill out of creating the perfect environment for our customers and can motivate the FoH team to do the same, then this is the role for you
To be successful in this role you will require a positive attitude, motivation to build a team that will support each other, be results-driven, and are passionate about increasing profitability and improving customer engagement.
This role will be hands-on and will entail overlooking Café & Food Prep, monitoring the staff service daily, budgeting, rostering, and strategic implementation of improving our Café and customer service experience.
We are looking for an individual who is a strong leader and can help hire and train new starters.
Previous Café management and experience in leadership roles are strongly desired.
Responsibilities:
Manage, lead, motivate and train the FOH staff to deliver excellent customer service, change the culture and build your own team.
Manage labour costs through effective rostering.
Be the face of the business and be a leader in providing exceptional customer service.
Address customer complaints in a professional manner and resolve immediately to maintain company reputation.
Ability to help manage, train and motivate a team.
Have strong leadership skills.
A good work ethic & team player, reliable & punctual and can lead by example.
Nurture friendly relationships with customers to increase loyalty and boost our reputation.
Our café runs Monday to Sunday, with the expectation to work 5 days (generally, Thursday-Monday).
There are fantastic career growth prospects, and the business prides itself on fostering a family-like atmosphere with full support for its team.
Job Types: Full-time, Permanent
Benefits:
Employee discount Summary of role requirements:
Looking for candidates available to work: Monday: Morning Thursday: Morning Friday: Morning Saturday: Morning Sunday: Morning 1 year of relevant work experience required for this role Working rights required for this role Expected start date for role: 10 December 2024 Expected salary: $70,000 per year #J-18808-Ljbffr
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