Technical Product Specialist
vor 1 Monat
Posted Date: 1 Oct 2024 Location: Perth Precinct, WA, AU Wes Trac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia.
At Wes Trac our primary focus is our people.
We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Reporting to the Technical Product Specialist Supervisor, the Technical Product Specialist will be the Subject Matter Expert in Caterpillar Command technology products with a focus to provide expert technical support to Wes Trac stakeholders and customers.
This specific role will be supporting the Mine Star Command for Haul systems, focussing both onboard and office aspects of the product.
The successful individual will be flexible, highly professional, and focused on working in partnership with all teams in the technology division, as well as actively contributing to the development of technical documentation, product training, advanced analysis and resolution of technology related issues.
If you have either application or onboard systems experience, you could be a suitable candidate for the role.
Location: Perth Precinct (Perth Airport, WA) Roster: Monday – Friday, 8.5-hour days Key focus areas where you will make a difference: Provide high level specialist support and services to customers on a specific or limited expertise range of Caterpillar technology products such as Mine Star office Providing development and support to the Wes Trac Autonomous Training Facility Consult with all stakeholders through identification and scoping of technical compatibilities and requirements to deliver on required end solution Create documentation reflective of subject matter expert engagement, which includes comprehensive post installation documentation, solution and architecture design, and first in class product releases To be successful the following is required: Demonstrated experience within a similar role and environment Experience as a controller or builder with Fleet or AHS sites.
Advanced knowledge of the Mine Star office environment Knowledge of VM environments and virtualisation Experience with Microsoft Active directory Excellent communication skills (written, verbal and interpersonal) with the ability to cultivate relationships at all levels Advanced problem-solving skills and the ability to troubleshoot, ideally in a support environment Highly developed negotiation, mentoring and influencing skills Knowledge and understanding of mining automation and control products and their application What we offer: Opportunity to receive a referral bonus of $5,000 as part of our recommend and spend program Job security with a consistent pipeline of work Unrivalled training and development via The Wes Trac Institute Fantastic team environment and inclusive work culture Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.
Wes Trac Pty Ltd is committed to achieving a diverse and engaged workforce.
We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
Wes Trac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality Job # 2304 #J-18808-Ljbffr
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