Technical Product Specialist
Vor 4 Tagen
Full time Add expected salary to your profile for insights WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.Reporting to the Technical Product Specialist Supervisor, the Technical Product Specialist will be the Subject Matter Expert in Caterpillar Command technology products with a focus to provide expert technical support to WesTrac stakeholders and customers.This specific role will be supporting the MineStar Command for Haul systems, focussing both onboard and office aspects of the product. The successful individual will be flexible, highly professional, and focused on working in partnership with all teams in the technology division, as well as actively contributing to the development of technical documentation, product training, advanced analysis and resolution of technology related issues.If you have either application or onboard systems experience, you could be a suitable candidate for the role.Location: Perth Precinct (Perth Airport, WA)Key focus areas where you will make a difference:Provide high level specialist support and services to customers on a specific or limited expertise range of Caterpillar technology products such as MineStar officeProviding development and support to the WesTrac Autonomous Training FacilityConsult with all stakeholders through identification and scoping of technical compatibilities and requirements to deliver on required end solutionCreate documentation reflective of subject matter expert engagement, which includes comprehensive post installation documentation, solution and architecture design, and first in class product releasesTo be successful the following is required:Demonstrated experience within a similar role and environmentExperience as a controller or builder with Fleet or AHS sites.Advanced knowledge of the MineStar office environmentKnowledge of VM environments and virtualisationExperience with Microsoft Active directoryExcellent communication skills (written, verbal and interpersonal) with the ability to cultivate relationships at all levelsAdvanced problem-solving skills and the ability to troubleshoot, ideally in a support environmentHighly developed negotiation, mentoring and influencing skillsKnowledge and understanding of mining automation and control products and their applicationWhat we offer:Opportunity to receive a referral bonus of $5,000 as part of our recommend and spend programJob security with a consistent pipeline of workUnrivalled training and development via The WesTrac InstituteFantastic team environment and inclusive work cultureMade for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many morePaid parental leave, discounted health insurance, income protection insurance, and salary sacrifice optionsIf you are interested in taking your career to the next level with WesTrac click the 'Apply' button todayRelocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equalityWesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships. Operating in NSW, ACT and WA, WesTrac supply equipment solutions to thousands of customers across the mining, construction, transport, forestry, agriculture and power generation industries. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships. Operating in NSW, ACT and WA, WesTrac supply equipment solutions to thousands of customers across the mining, construction, transport, forestry, agriculture and power generation industries. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. Researching careers? Find all the information and tips you need on career advice.
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Technical Product Specialist
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