Senior Ux Consultant
vor 14 Stunden
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionWhat you get to do in this role:
Be a core part of a new team we are building in San Diego, Amsterdam, and Sydney.
The role of the Senior/Staff UX Consultant is part of ServiceNow Impact, our newest product.
ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.
As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience.
They will work with customers who implemented or plan to implement any of ServiceNow's workflow products to transform how work gets done, with a focus on the needs and abilities of the customers' end users.
Responsibilities: Act as the ServiceNow User Experience (UX) subject matter expert and bring UX best practices and strategies to help customers achieve their goals.Conduct user research activities such as card sorts, tree tests, and usability tests, or apply your design expertise to an expert review of a solution.Comfortable working in Figma to create interface prototypes that help guide the implementation of a configured solution.Present and deliver one or more UX accelerator offerings from our portfolio to complex, large enterprise customers remotely.Prepare all client-facing deliverables for applicable UX accelerators.Provide input for the development of new offerings for our UX accelerator portfolio.Engage with customers and manage their requests by scoping the level of effort, fulfilling business requirements, and resolving customer escalations.Assess usability of an implemented solution through usability testing techniques and expert reviews.Recommend platform-specific solutions in collaboration with Impact colleagues.Craft design prototypes using Figma to articulate a user experience vision to customer stakeholders.Present design concepts and solutions to both technical and non-technical stakeholders.Plan, facilitate, and co-deliver design thinking led workshops with customers to define product implementation requirements.Drive the continuous improvements of our service offerings based on delivery experiences.Develop and maintain strong working relationships with cross-functional teams.Mentor team members and conduct peer reviews.QualificationsTo be successful in this role you have:
Experience with enterprise software: Working with ServiceNow or other SaaS/PaaS software.Enterprise-centric thinking: Offer UX guidance that balances the benefits and constraints of enterprise software.Consulting skills: Previous consulting experience.Research facilitation: Ability to run effective user sessions as well as workshops.Design execution: Full design lifecycle experience.Design lifecycle understanding: Familiarity with all stages of the design process, from concept to implementation.Familiarity with collaboration, design, and prototyping tools such as Figma, Sketch, Adobe XD, FigJam, Miro, Mural, and Adobe Photoshop / Illustrator.Critical thinking: Superior problem-solving and analytical skills, taking a user-focused, research-driven approach to balance user needs, stakeholder goals, and platform capabilities.Stakeholder management: Leading stakeholders through projects; setting/managing expectations, strong communications, conflict management/resolution.Growth mindset: Always eager to learn and tackle new challenges and opportunities.Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.Strong communication and presentation skills.Not sure if you meet every qualification?
We still encourage you to apply
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate Additional InformationWork Personas We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Equal Opportunity Employer ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
#J-18808-Ljbffr
-
Senior Ux Consultant
vor 13 Stunden
Sydney, Österreich Servicenow VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Senior Ux Consultant
Vor 4 Tagen
Sydney, Österreich Servicenow VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Senior Ux Consultant
Vor 4 Tagen
Sydney, Österreich ServiceNo VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...
-
Senior Ux Consultant
Vor 6 Tagen
Sydney, Österreich ServiceNo VollzeitJob Description What you get to do in this role: Be a core part of a new team we are building in San Diego, Amsterdam, and Sydney. The role of the Senior/Staff UX Consultant is part of ServiceNow Impact, our newest product.ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers'...
-
Senior Ux Consultant
vor 14 Stunden
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Ux Consultant
vor 13 Stunden
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Senior Ux Consultant
vor 14 Stunden
Sydney, Österreich ServiceNo VollzeitCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Senior Ux Consultant
Vor 4 Tagen
Sydney, Österreich ServiceNo VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Servicenow, Inc. | Senior Ux Consultant
Vor 3 Tagen
Sydney, Österreich ServiceNo VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...
-
Senior Ux Designer
vor 3 Wochen
Sydney, Österreich Hcm Australia VollzeitProject OverviewNSW Government client established a program of work to progress the delivery of a Digital Case File.The Digital Customer Experience Team is seeking a Senior UX/UI Designer for a contract opportunity till end of July 2025. About the roleThe UX/UI Designer works as part of a multi-disciplinary team to research, design and assist in delivering...
-
Senior Ux Designer
vor 3 Monaten
Sydney, Österreich Wisetech Global Limited VollzeitHello there! My name is Matty Schreck, and I'm the Head of Design here at Wisetech Global.Hiring Designers to build a great Product Design team in Sydney is not easy. Instead of boring you with yet another generic job description for a Senior UX Designer, I want to talk you through what we're doing, and what types of people we'd like to join us. If by the...
-
Senior Ux Designer
vor 4 Wochen
Sydney, Österreich Resmed VollzeitResMed is a global leader in connected devices and digital health.We help millions of people sleep, breathe and live better lives.Are you ready to help fuel our growth?As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help...
-
Senior Ux Designer
vor 4 Wochen
Sydney, Österreich Resmed Inc VollzeitResMed is a global leader in connected devices and digital health.We help millions of people sleep, breathe and live better lives.Are you ready to help fuel our growth?As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help...
-
Senior Ux Designer
Vor 3 Tagen
Sydney, Österreich Cochlear VollzeitCochlear is the global market leader in implant hearing solutions.Cochlear's mission is to help people hear and be heard.Around the world, more people chose a Cochlear-branded hearing implant system than any other.A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from...
-
Register With Zone It Solutions
vor 6 Stunden
Sydney, Österreich Pravallika B - Senior Recruitment Consultant - Zone IT Solutions VollzeitWe take pride in delivering technology, digital and ERP talent solutions across Australia and New Zealand.We partner with our clients across the country to co-design creative and agile sourcing strategies to attract skilled talent locally and rare talent from across the globe. Our sourcing ecosystem includes diverse attraction strategies – reducing...
-
Junior Ux Designer
vor 1 Monat
Sydney, Österreich Westpac VollzeitThis is a Junior UX Designer role with one of the leading companies in AU right now -- Westpac -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at Westpac Work with Principal Designers, Senior UX designers and Content Designer to create public facing webpages for the Westpac...
-
Senior Ux Designer
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitSenior UX Designer - 12 Month Fixed Term ContractJob No: 673049Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBDMax Term: Full TimePay Band: 5About the role:Reporting to the Digital Experience Manager, Senior UX designers, working alongside UX Leads within Website, Sales & Business Insurance are...
-
Senior Ux Designer
vor 1 Monat
Sydney, Österreich Efinancialcareers Ltd. VollzeitSenior UX Designer - 12 Month Fixed Term ContractJob No: 673049Location: Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBDMax Term: Full TimePay Band: 5About the role:Reporting to the Digital Experience Manager, Senior UX designers, working alongside UX Leads within Website, Sales & Business Insurance are...
-
Senior Ux/Ui Designer
vor 1 Monat
Sydney, Österreich Bilue VollzeitHello, we're Bilue - a leading design and development agency specialising in mobile, cloud, web, and emerging technologies.Bilue was founded by Cameron Barrie, an app developer with a vision to help Australian companies design and deliver cutting-edge digital experiences.For more than 13 years, we've partnered with some of Australia's top brands to create...
-
Senior Ux Designer
vor 2 Monaten
Sydney, Österreich Pollen VollzeitMeet Pollen Pollen is not your usual agency, we're a product and experience studio focused on creating game-changing products and services in a flexible and collaborative environment. We're here to make a difference.From big-picture strategy to minuscule details, we support a diverse range of clients, from startups to enterprises, who are looking to change...
