Senior Ux Consultant
Vor 4 Tagen
Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.
Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionWhat you get to do in this role:
Be a core part of a new team we are building in San Diego, Amsterdam, and Sydney.
The role of the Senior/Staff UX Consultant is part of ServiceNow Impact, our newest product.
ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.
As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience.
They will work with customers who implemented or plan to implement any of ServiceNow's workflow products to transform how work gets done, with a focus on the needs and abilities of the customers' end users.
Responsibilities: You will act as the ServiceNow User Experience (UX) subject matter expert and bring UX best practices and strategies to help customers achieve their goals.
We have high expectations and a career at ServiceNow means challenging yourself to always be better.Key responsibilities may include conducting user research activities such as card sorts, tree tests, and usability tests, or applying your design expertise to an expert review of a solution.
The ideal candidate is also comfortable working in Figma to create interface prototypes that help guide the implementation of a configured solution.Present and deliver one or more UX accelerator offerings from our portfolio to complex, large enterprise customers remotely.Prepare all client-facing deliverables for applicable UX accelerators.Act as UX Subject Matter Expert, providing input for the development of new offerings for our UX accelerator portfolio.Engage with customers and manage their requests by scoping the level of effort, fulfilling business requirements, and resolving customer escalations.
Activities may include the following:Assessing the usability of an implemented solution through usability testing techniques and expert reviews.Recommending platform-specific solutions in collaboration with Impact colleagues.Crafting design prototypes using Figma to articulate a user experience vision to customer stakeholders.Presenting design concepts and solutions to both technical and non-technical stakeholders.Planning, facilitating, and co-delivering design thinking led workshops with customers (participants range from end users to C-level) to define product implementation requirements.Drive the continuous improvements of our service offerings based on delivery experiences.Develop and maintain strong working relationships with cross-functional teams.Mentor team members and peer reviews.QualificationsTo be successful in this role you have:
Experience with enterprise software: Working with ServiceNow or other SaaS/PaaS software.Enterprise-centric thinking: Offer UX guidance that balances the benefits and constraints of enterprise software.Consulting skills: Previous consulting experience.Research facilitation: Ability to run effective user sessions as well as workshops.Design execution: Full design lifecycle experience.Design lifecycle understanding: Familiarity with all stages of the design process, from concept to implementation.Familiarity with collaboration, design, and prototyping tools such as Figma, Sketch, Adobe XD, FigJam, Miro, Mural, and Adobe Photoshop / Illustrator.Critical thinking: Superior problem-solving and analytical skills, take a user-focused, research-driven approach to balance user needs, stakeholder goals, and platform capabilities.Stakeholder management: (regardless of management experience) Leading stakeholders through projects; setting/managing expectations, strong communications, conflict management/resolution.Growth mindset: Always eager to learn and tackle new challenges and opportunities.Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.Strong communication and presentation skills.Nice to haves:Command of design fundamentals: readability, iconography, color, and spatial relationships.Experience working with the ServiceNow platform for UX Research and Design.Design leadership: Running implementations, new product development, or similar.Not sure if you meet every qualification?
We still encourage you to apply
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
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