Incidents And Complaints Manager
vor 1 Monat
Incidents and Complaints Manager - SuperannuationSuperannuation (Insurance & Superannuation)
Full time
Incidents and Complaints Manager Brisbane / Sydney Description The Incidents & Complaints Manager is responsible for overseeing and managing the resolution of incidents and complaints, delivering high quality superannuation administration services and projects to improve the services to clients.
Job Specification: Oversee, manage and assist with all aspects of the incidents and complaints process, through the effective management of resources, workflows and forward planning, whilst monitoring quality and service standards in accordance with resolution timeframes and service level agreements.Act as the point of contact for escalated incidents and complaints, liaising with stakeholders, including regulatory bodies and external auditors.Oversee and assist with the incident management process, including the identification, logging, investigation, compensation calculations and resolution of incidents.Manage the complaints handling process from receipt to resolution, ensuring compliance with internal policies and external regulations.Ensure compliance with relevant legislation and regulatory requirements, including those specific to the superannuation industry.Submit regular reports on incidents and complaints, including analysis and recommendations for improvements, including identifying and reporting any systemic incidents and complaints.Skills Required: 5 years in Superannuation fund administration.Superannuation and pension administration experience.Excellent interpersonal skills.Well-developed PC skills eg.
Word, Excel, Outlook with speed and accuracy.What you will get in return: A genuinely unique opportunity to be part of an expanding large global business.Competitive remuneration commensurate with skills and experience.Training and development opportunities.Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability.
Any hiring decision is made on the basis of skills, qualifications and experiences.
#J-18808-Ljbffr
-
Incidents And Complaints Manager
vor 1 Monat
Brisbane, Österreich Apex Fund Services Australia Pty Ltd VollzeitIncidents and Complaints Manager - SuperannuationSuperannuation (Insurance & Superannuation)Full timeIncidents and Complaints ManagerBrisbane / SydneyDescriptionThe Incidents & Complaints Manager is responsible for overseeing and managing the resolution of incidents and complaints, delivering high quality superannuation administration services and projects...
-
Incidents And Complaints Manager
vor 1 Monat
Brisbane, Österreich Apex Fund Services Australia Pty Ltd VollzeitIncidents and Complaints Manager - SuperannuationSuperannuation (Insurance & Superannuation)Full timeIncidents and Complaints ManagerBrisbane / Sydney Description The Incidents & Complaints Manager is responsible for overseeing and managing the resolution of incidents and complaints, delivering high quality superannuation administration services and projects...
-
Incidents And Complaints Manager | Brisbane, Au
vor 1 Monat
Brisbane, Österreich Efinancialcareers Ltd. VollzeitThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...
-
Incidents And Complaints Manager | Brisbane, Au
vor 1 Monat
Brisbane, Österreich Efinancialcareers Ltd. VollzeitThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.With our clients at the heart of everything we do, our hard-working team has successfully delivered...
-
Incidents And Complaints Manager | Brisbane, Au
vor 1 Monat
Brisbane, Österreich Efinancialcareers Ltd. VollzeitThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...
-
Brisbane, Österreich Tideri Jobbörse VollzeitAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Complaints Helpdesk Analyst
vor 2 Monaten
Brisbane, Österreich Australia And New Zealand Banking Group Limited VollzeitJob Title: Complaints Helpdesk Analyst - Suncorp Bank Department: SB Strategic Delivery Executive Office Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to...
-
Complaints Coordinator
vor 3 Wochen
Brisbane, Österreich Queensland Corrective Services VollzeitQueensland Corrective Services (Organisation site)Assessment Intelligence Support; Professional Standards and Governance Command; Workforce Culture Integrity and Capability; BrisbaneAs the Complaints Coordinator, you will play a critical administrative support role to a team of Assessors.You will: Manage the intake and triage of incoming complaints through a...
-
Principal Problem And Major Incident Manager
vor 1 Monat
Brisbane, Österreich Ambulance VollzeitPrincipal Problem and Major Incident ManagerQueensland Ambulance Service (Organisation site)Information, Communication & Technology; Office of the Deputy Commissioner Corporate Services; Head Office; KedronThe Principal Problem and Major Incident Manager is responsible for overseeing and managing incidents and problems that disrupt critical ICT services,...
-
Incident And Breach Management, Senior Manager Level
vor 19 Stunden
Brisbane, Österreich CHICO A19 P VollzeitIncident and Breach Management, Senior Manager levelWe are looking for an experienced legal, regulatory or compliance professional to join this growing Group Compliance team.You will play a crucial role in managing complex incidents and breaches including assessment, classification reporting and providing recommendations.This is a senior position reporting...
-
Brisbane, Österreich Tideri Jobbörse VollzeitPrincipal Problem and Major Incident Manager Queensland Ambulance Service (Organisation site)Information, Communication & Technology; Office of the Deputy Commissioner Corporate Services; Head Office; Kedron The Principal Problem and Major Incident Manager is responsible for overseeing and managing incidents and problems that disrupt critical ICT services,...
-
Compliance & Quality Assurance Manager
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitAged & Disability Support (Community Services & Development) Always Care Services Pty Ltd is a privately owned company and operates as a Registered NDIS provider located in South Australia serving all Adelaide metro since 2016.We are a culturally sensitive, inclusive, and welcoming community where people with disabilities and those who are ageing, and their...
-
Complaints Helpdesk Analyst
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitJob Title: Complaints Helpdesk Analyst - Suncorp Bank Department: SB Strategic Delivery Executive Office Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to...
-
Brisbane, Österreich Tideri Jobbörse VollzeitQueensland Corrective Services (Organisation site)Assessment Intelligence Support; Professional Standards and Governance Command; Workforce Culture Integrity and Capability; Brisbane As the Complaints Coordinator, you will play a critical administrative support role to a team of Assessors.You will:Manage the intake and triage of incoming complaints through a...
-
Incident Response Lead
vor 19 Stunden
Brisbane, Österreich Scyne Advisory VollzeitGet AI-powered advice on this job and more exclusive features.Ongoing training and career developmentLocation: flexible QLD, NSW, SA and WAUnprecedented growthWe are public purpose sector specialists who support governments and their agencies to deliver services to Australians, helping government to build more resilient, equitable, secure and prosperous...
-
Incident Response Lead
vor 19 Stunden
Brisbane, Österreich Scyne Advisory VollzeitGet AI-powered advice on this job and more exclusive features.Ongoing training and career developmentLocation: flexible QLD, NSW, SA and WAUnprecedented growthWe are public purpose sector specialists who support governments and their agencies to deliver services to Australians, helping government to build more resilient, equitable, secure and prosperous...
-
Incident Manager
vor 2 Wochen
Brisbane, Österreich Karlka Recruiting Group VollzeitContract until 01/02/2026 | Brisbane Location | State Government Agency | Full time position Contract until 01/02/2026 State Government Agency Brisbane Location About the company Karlka Recruiting Group has partnered with a State Government Agency to engage three Incident Management professionals. Systems Administrator - Identity and Automation Active...
-
Incident Manager
vor 2 Wochen
Brisbane, Österreich Karlka Recruiting Group VollzeitWFH Flexibility Opportunity for extensions and growth within state government Contract until Feb 2026 Contract until 01/02/2026 State Government Agency Brisbane Location About the company Karlka Recruiting Group has partnered with a State Government Agency to engage three Incident Management professionals .Systems Administrator – Identity and...
-
Incident Manager
vor 2 Wochen
Brisbane, Österreich Karlka Recruiting Group VollzeitContract until 01/02/2026 | Brisbane Location | State Government Agency | Full time position Contract until 01/02/2026 State Government Agency Brisbane Location About the companyKarlka Recruiting Group has partnered with a State Government Agency to engage three Incident Management professionals. Systems Administrator - Identity and Automation Active...
-
Incident Manager
vor 2 Wochen
Brisbane, Österreich Karlka Recruiting Group VollzeitContract until 01/02/2026 | Brisbane Location | State Government Agency | Full time positionContract until 01/02/2026State Government AgencyBrisbane LocationAbout the companyKarlka Recruiting Group has partnered with a State Government Agency to engage three Incident Management professionals.Systems Administrator - Identity and AutomationActive Directory...
