Ambulance | Principal Problem And Major Incident Manager | Brisbane

vor 4 Wochen

Brisbane, Österreich Tideri Jobbörse Vollzeit

Principal Problem and Major Incident Manager Queensland Ambulance Service (Organisation site)
Information, Communication & Technology; Office of the Deputy Commissioner Corporate Services; Head Office; Kedron
The Principal Problem and Major Incident Manager is responsible for overseeing and managing incidents and problems that disrupt critical ICT services, taking the lead on service restoration and conducting root cause analysis.
This role is responsible for coordinating technical teams, internal and external stakeholders, and service providers to ensure swift incident resolution and implementation of preventive measures to minimise future disruptions.
They are also responsible for developing and maintaining appropriate processes and procedures, ensuring continuous improvement and effective service delivery in line with organisational objectives.

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:
High level knowledge of relevant digital and ICT legislation, policies, and procedures with a demonstrated ability to provide specialist expertise and advice within a complex organisation.
High level of knowledge and demonstrated skills in the use of problem, incident and change management principles and practices and the ability to establish clear plans and timeframes for service restoration work implementation through to closure.
Demonstrated high level conceptual, analytical, and problem-solving skills, and the proven ability to successfully apply them to complex issues in the areas of governance, risk management, compliance, business performance and improvement.
Well-developed leadership skills and the proven ability to manage and coordinate internal and external stakeholders in order to effectively and efficiently prioritise work and meet operational deadlines and objectives, in a dynamic environment of competing priorities and agendas.
Highly developed oral and written communication skills, including strong interpersonal skills, ability to negotiate with influence and establish positive, strategic partnerships and collaborative working relationships with internal and external stakeholders.
The following mandatory requirements, special conditions and/or other requirements apply to this role:
Whilst not mandatory, a tertiary or postgraduate qualification in an ICT/information management discipline will be highly regarded.
Applications to remain current for 12 months.

Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

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