Sec Newgate Pty Ltd. | It Support
vor 2 Wochen
Description At SEC Newgate , our people are what set us apart and are at the heart of our success.
We create an environment that stimulates and rewards our people, where staff are supported to contribute ideas and embrace opportunities to achieve their personal goals.
We look for people who are curious, self-motivated and collaborative.
If you are like-minded and are motivated by working with a talented team on issues that matter, read below for what's on offer.
We are looking for someone to join our Operations team in an IT Support role - someone who is a go-getter, who thrives in a fast-paced environment and can seamlessly switch priorities.
The role requires someone who is forward-thinking, has strong communication skills, has a passion for troubleshooting and is solution-oriented.
You have the desire to share your knowledge and educate and empower end users of different skill levels to deliver business efficiency.
IT Support needs to be approachable and have a can-do attitude and easily identify and drive education programs to encourage technology independence.
We are looking for the right candidate so if you have limited experience but are IT-savvy and ready to learn, we encourage you to apply
Hiring in Sydney or Melbourne
Jobs, tasks and responsibilities
Monitor helpdesk tickets and provide prompt user support on issues via phone, email, or in person Assist our team in: The setup, management, and deployment of laptops and other devices for our staff Hardware and software asset management Collaboration with our technology team and service providers on troubleshooting issues and on short-term projects Awareness and advocacy for cyber security Proactively reporting on technology issues and trends to identify opportunities for improvement Perform training on our systems for our staff, including 1:1, small groups, and larger teams as necessary Document and maintain technology user guides, FAQs, and procedures, to assist our staff in using our key technology platforms Assist with special technology projects Ideally you have:
A strong focus on client service Strong communication (verbal and written) and interpersonal skills A high level of attention to detail and accuracy and a proactive and flexible work ethic The ability to demonstrate initiative and enthusiasm and interact with all levels within the firm Strong organisational skills, ability to prioritise tasks and meet deadlines Ability to work autonomously and as part of a team Professional presentation Problem-solving and troubleshooting skills Eagerness to learn and stay ahead of industry trends and threats Confidence to question behaviours and processes Ability to think end to end, what needs to be done and achieved A genuine interest in understanding the business purpose and desire to be part of our business success Your practical skills and experience should include:
Experience in:
Mac OS and Windows operating systems Microsoft software, including SharePoint and OneDrive Microsoft Office Applications including Outlook and PowerPoint Android and iOS mobile operating systems And it would be great if you had experience in:
Collaboration and meeting tools eg, Microsoft Teams, Zoom Active Directory Relevant certifications or training Coding experience Knowledge of IFTTT tools such as Power Automate, Zapier, etc Support helpdesk or end user in-house experience About Us
SEC Newgate Australia
120+ People - 6 offices nationally
As Australia's largest full-service strategic communications firm, SEC Newgate understands the environment and helps to build a communications and engagement strategy that goes to the heart of our client's challenges.
With 6 offices nationally and a network around the world, we bring a level of trust, expertise, collaboration, and support to our clients that few others can match.
We have extensive expertise in corporate positioning and reputation building, issues campaigning, issues management and crisis communications, and are trusted by some of Australia's leading companies, government departments and peak bodies.
Why SEC Newgate?
We want people to thrive.
We believe our people should be in the driver's seat of their growth but within a supportive environment.
We take a holistic approach to deliver better outcomes for our clients.
We work on stuff that matters.
We are proud to work on complex projects and issues that make a material difference to our clients and communities.
This provides a stimulating and motivating environment to grow and contribute.
We can be flexible on how we get there but not on delivering excellence.
We support a flexible work environment that gives our people opportunities to work under different arrangements.
This is a joint decision with a focus on what's needed to deliver exceptional client outcomes whilst balancing personal needs and preferences We aim to think and act beyond ourselves.
We strive to improve ESG outcomes for our clients and ourselves, focusing on inclusion, diversity and sustainability.
Connection is at the heart of our culture.
We connect daily, encourage constructive and active contributions to ideas and discussions, and want to encourage genuine collaboration to deliver better outcomes for our clients.
Our culture embraces a philosophy of 'one firm firm'.
We're good people to work with.
Our staff and our clients tell us that they enjoy working with us.
We believe that providing a nurturing and supportive environment and sharing a passion for what we can achieve, are important parts of our success.
We relish being 'Glocal'.
We enjoy the strength of a global vision and network co-created with a local flavour.
We are empowered to shape our future and opportunities within the Australian business, whilst embracing the benefits of a global organisation Are we a match?
If you like the sound of what you've read, and feel you can contribute to our awesome team, please apply
SEC Newgate is proud to be an equal opportunities employer.
We strongly encourage applications from all qualified candidates including Aboriginal and Torres Strait Islander people, people from diverse cultural and religious backgrounds, people with disabilities and people with any gender identity or sexual orientation.
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