Dispatch Officer
vor 3 Monaten
Full Time Position
Brooklyn, Victoria
Who are we
Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.
The Role
An exciting opportunity exists for a focused and enthusiastic individual to join our growing team as a Dispatch Officer. You will be responsible for the successful dispatching cases to field crews using our clients management system. Providing maintenance on the Sewer and Water Network across the Greater Western Water Network. Our client is one of Melbourne's largest and most successful Water Retailers. This position is based at Brooklyn.
Key responsibilities
Rotating shift pattern
12 hour days and 12 hour nights shifts.
Managing allocation of reactive and planned works.
DBYD Assessments
Operational support
Skills and Experience
Strong communication skills and customer service skills;
Ability to handle a high volume of calls;
Ability to manage competing deadlines and prioritize their own workload effectively; and to liaise with various levels within the business;
The ability to identify areas for process improvement;
Awareness of and a strong commitment to OH&S procedures and standards;
The ability to investigate and resolve issues;
Intermediate Microsoft office skills (predominantly Excel);
The ability to work with limited supervision, either individually or in a team environment;
Previous scheduling experience and experience in the Water Industry will be highly regarded. FOCUS 3 (Clarity) Program also highly regarded.
Employee Benefits
Attractive remuneration
Challenging and rewarding role
Excellent development opportunities and training
Long term career potential
Paid parental leave and great discounts with selected retailers
An Employee Assistance Program, which incorporates a tailored wellbeing initiative
If you feel you meet the above requirements and seek a career in a well established and progressive company
apply now
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