Senior Operations Officer

vor 3 Wochen

Sydney, Österreich Rabobank Gruppe Vollzeit

Rabobank is the world's leading specialist in food & agribusiness banking.
One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.
Our commitment to our employees & clients is at the heart of everything we do.
About the role Rabobank's Operations Payments & Processing team sits within the Operations area of the COO Domain.
Due to an internal movement the team have an opening for a Senior Payments Officer.
This role is based in Sydney & will work a hybrid mix of the CBD office & at home.
Reporting to the Team Leader, Payments, you will provide outstanding customer service, value & expertise to existing & potential customers & stakeholders & play a crucial role in the team's success.
Top Role Accountabilities: Supervise, set up, & delegate daily workloads, ensuring smooth operationsMeet individual performance, behavioural & value-based targets & expectations including productivity, quality & value goalsProactively manage customer relationships to retain & deepen their relationship with the bankIdentify & address risks proactively to safeguard our operationsActively participate in team meetings & business initiatives to enhance the overall customer experienceCoach & train colleagues on key processes to ensure consistency & excellence across the teamProactively action & complete all administrative tasks within timelinesComplete data analysis, review data sets & reconcile accounts as neededPerform quality assurance on colleagues' work & communicate performance metrics & issues to the Team LeaderPerform other duties as requiredTo be successful you will have: 5 + years' experience in banking operationsAn understanding of Australian transactional banking processes & proceduresA customer service-oriented mindsetExcellent attention to detailStrong analytical & problem-solving abilitiesSound troubleshooting skillsBe a proven team playerWhat we're proud to offer you: Rabo@Anywhere: our hybrid way of working at Rabobank, blending time between the office & homeWellbeing leave: 2 extra leave days to support work/life balanceEducation Assistance Program: support for professional developmentParental Leave: up to 14 weeks paid leave to support you & your familyBonus and Additional Leave: options for extra annual leaveExtra Insurance: employer-funded Death, TPD & Income Protection InsuranceRabo Workplace Giving program: matching employee donations to selected Social PartnersRabobank is committed to a culture where diversity & inclusion is valued, respected & encouraged.
We welcome applicants from diverse cultures, faith & sexual orientation.
If you'd like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.
Rabobank is not accepting submissions from recruitment agencies for this role.
Applicants must hold valid work rights for this role.
Thanks for applying
We consider all the CVs and covering letters that we receive.
After the closing date, you will hear from us as soon as possible.
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