Yusen Logistics | Customer Engagement Manager
vor 1 Monat
Aged & Disability Support (Community Services & Development)
Full time
Yusen Logistics is a world-leading total supply chain and logistics solutions provider with locations across Australia and New Zealand.
We have an exciting opportunity for an experienced Customer Engagement Manager to join our team in Kemps Creek, NSW .
This person is responsible for growing the Contract Logistics, Transport, and Supply Chain business of Yusen Logistics Australia and New Zealand.
This role has a focus on achieving all budgets, targets, and key objectives by carrying out business growth strategies with associated policies, while promoting the company's total Supply Chain Solutions services and capabilities in a professional manner.
This role will also look after a suite of clients while managing their account and building customer relationships.
Responsibilities include:
Prospect for potential new clients, and cold call as appropriate within the market and geographic area to ensure a robust pipeline of opportunities.
Meet potential clients by growing, maintaining, and leveraging professional networks.
Identify potential clients, mapping out the decision makers within the client organisation.
Perform market research and build relationships with new clients.
Set up meetings between client decision makers and key internal stakeholders.
Plan approaches and pitches in collaboration with the Head of BD, and BD team members.
Work with team to develop proposals which address the client's needs, concerns, and objectives.
Play a collaborative role in pricing the solutions/services offered to clients.
Present to, and consult with, management on business trends with a view to developing new services, products, and distribution channels.
Identify opportunities for campaigns, services, and distribution channels which will lead to increased sales.
Using knowledge of the market and competitors, identify and develop the company's unique selling propositions and differentiators.
Submit regular progress reports and ensure data is accurate.
Ensure that data is accurately entered and managed within the CRM and other management systems.
Forecast sales targets and ensure they are met for your area of responsibility.
Provide reward and recognition, and learning and development opportunities.
Undertake regular team meetings and maintain effective communication channels.
Account Management:
Participate in the overall onboarding of contracts from implementation to completion.
Operate as the first point of contact for all matters specific to designated customer contracts; and working closely with Operational management and Business Development Division.
Implement key measures to define the effectiveness of customer service & operations teams working on the assigned customer accounts.
Monitor KPI and contract performance against continuous improvement targets and customer needs.
Build strong, professional working relationships with key stakeholders in customer operations, vendor organisations, and YLAU to support business attainment and retention, and excellence in service delivery.
Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs and SLAs.
Develop and maintain business opportunities and pipelines with existing and potential customer contracts.
Actively market YLAU's full solution suite to customers (including collaboration with internal stakeholders to offer additional, complementary services).
Manage forecasts and budgets (for designated contracts) to meet financial targets and objectives.
Maintain customer records (electronic and hardcopy) and issues logging system to ensure recurring issues are fed back to the operations and corrective actions implemented in a timely manner.
Active participation in customer implementation (new and existing) and relocation projects as assigned.
Participate in RFQ and tender responses, and presentations to potential customers.
Qualifications and Experience:
Tertiary qualifications (Degree or Diploma level) in Logistics, Supply Chain, Business, or a relevant discipline; or the equivalent combination of education and relevant commercial experience.
Minimum of 7 years' industry experience within a supply chain/logistics environment.
Minimum of 4 years' demonstrated sales/account management experience at a senior level.
Ability to form strong, professional working relationships which meet the business' objectives.
Strong verbal and written communication skills, including the ability to communicate effectively with, and present confidently to, stakeholders at all levels in an organisation (pre-requisite).
Ability to influence stakeholders and negotiate successful business outcomes.
Experience with Microsoft CRM and Power BI is essential.
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