Information Technology Support Officer
Vor 4 Tagen
About UsAt RSEA Safety, we're passionate about keeping people safe and making the workplace a better place.
As the largest independent safety business in Australia, we provide high-quality products, specialist services, and a supportive, fun-loving work culture.
Our team thrives on a balance of hard work and enjoyment, creating a positive environment where creativity and collaboration lead to great results.
The RoleAs an IT Support Officer, you'll be pivotal in delivering superior IT service excellence to our users across Australia and New Zealand.
You'll coordinate IT support, assist with store rollouts, troubleshoot hardware and software issues, and ensure seamless IT operations.
Key ResponsibilitiesRespond to helpdesk requests, resolving or escalating within SLA timeframes.Manage Windows directory updates for user setups, changes, and terminations.Coordinate ICT services for new/refurbished store setups, including POS, Data, Telephony, and EFTPOS.Repair or replace faulty hardware and resolve software configuration issues promptly.Maintain accurate registers for mobile devices, laptops, desktops, and software licenses.Ensure system and data security are consistently maintained.
Skills, Experience & QualificationsExperience: 1-2 years in IT support Technical Skills: Freshdesk, Microsoft Suites, Windows directory management, and helpdesk experience.Competencies: Customer-focused, organised, adaptable, and ability to meet deadlines.Preferred: Experience with Pronto and ITIL frameworks.
What We OfferCompany-provided laptop and phone + competitive salary.Career development opportunities, including Microsoft Certifications.A collaborative, fun-loving team environment where hard work and enjoyment go hand-in-hand.
How to ApplyIf you're ready to take the next step in your IT career, we'd love to hear from you
Please apply via the link or reach out directly to Marcus – 0436 429 455 or Please note: Our last working day for 2024 is Friday, 20th of December, and we will be returning on Monday, 6th of January 2025.
Join us and be part of a team that values REAL, STRIVING, EXCELLENCE, and AGILITY
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