Education Support Officer
vor 4 Wochen
Position Summary: The Education Support Officer plays a key role within the Business School in assisting with the ongoing development, delivery and support of digitally enabled learning, teaching and assessment across the Faculty.
The role will work closely with academic and professional staff to support the digital delivery of the Business School's undergraduate and postgraduate programs and courses.
The role of Education Support Officer reports to the Manager, Education Development and Support Services, supporting the Senior Deputy Dean (Education).
Accountabilities: Proactively support and provide guidance to academic and professional staff in using a range of educational technology solutions, and other systems relating to digitally enabled learning and teaching.
This may include one-on-one instruction or group workshops.Deliver consistent, accurate and customer-focused advice to solve diverse teaching/education related enquiries, referring to UNSW policy and procedures as required.Assist in the delivery and support of digitally enabled course curriculum, working in partnership with other Business School teams to develop, deliver and maintain relevant and current resources such as online toolkits and guides for academic and professional staff.Contribute to the creation of education support plans that set priorities and identify resource implications, providing support for initiatives that are identified as a priority within these plans.Work collaboratively as part of a wider team on the development and delivery of assigned projects relating to learning and teaching at the Business School, including the support of learning activities, assessments, and learning environments.Manage, support and troubleshoot technical issues for the learning management system and other learning platforms supported by the Business School.Support the implementation and evaluation of learning, teaching and assessment programs within the Education Portfolio.Skills and Experience: Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.Demonstrated ability to support and provide advice in the use of Moodle and other technologies used in education.Ability to develop and implement practical and sustainable solutions in a high-pressure support environment, particularly in response to user support requests.Demonstrated experience contributing to the design and delivery of high-quality training programs and resources to academic and professional staff, with a customer-focused approach.Excellent written and verbal communication skills, with a high level of attention to detail and the ability to liaise effectively with a range of stakeholders.Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently while managing competing demands.How to Apply: Submit both a Cover Letter and CV online via the UNSW Job Board before 11:30pm by Wednesday 8th January 2025.
Please ensure your Cover Letter addresses the Skills and Experience mentioned in the advert (no more than 1-2 pages).
Applications will not be shortlisted until early January 2025.
If you have any queries about the role, please contact Margaret Connor at
If you have any queries about the recruitment process, please contact Allyssar Hamoud at
UNSW is committed to evolving a culture that embraces equity and supports a diverse and inclusive community where everyone can participate fairly, in a safe and respectful environment.
We welcome candidates from all backgrounds and encourage applications from people of diverse gender, sexual orientation, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander background, people with disability and those with caring and family responsibilities.
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