Buscojobs | Service Consultant
Vor 3 Tagen
Company Description
Welcome to This Australian Life.
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.
We want to grow with you.
Achieve with you.
And support you to do your best work.
That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.
We're always looking for people who want to go further with us.
People who do what's right, aim high, and work smart.
Why not discover where we can go?
Job Description
This role is responsible for the maintenance of TAL's monies in, through excellent service standards, risk mitigation and building relationships with associated stakeholders.
Additional ad-hoc support in Office Services tasks may also be required and include, but not limited to, managing escalations and complex exceptions from internal business partners within set services standards.
Accounts Receivable:
Deliver high-quality Accounts Receivable services in alignment with TAL's core values and Superannuation Rules.
Ensure accurate banking with daily reconciliation of bank statements of inbound funds to TAL, within agreed timeframes and service standards.
Conduct investigative work on daily exceptions of unidentified funds and refer money-in queries through appropriate channels as needed.
Process returned funds via Electronic Requisitions as advised by the business.
Ensure the accurate banking of all physical cheques within agreed timeframes, in coordination with office services.
Maintain accurate and thorough notes as required.
Contribute to the Existing Business completion process by managing Bounce Back Super refund issues.
Ensure timely payment to vendors by verifying invoices and raising requisitions.
Provide daily support to external Super Funds via the Superstream inbox for Rollover in or Rollover out queries and issues.
Support to Stakeholders:
Assist Claims and Reconciliation teams in the investigation, return, or banking of funds as per provided instructions.
Support the Asteron Team with receipting amounts.
Assist the Commission team with updates to adviser account detail change requests.
Aid the Existing Business team with the recall of LEO files from Iron Mountain.
Ensure Controls Reports are performed weekly and monthly.
Qualifications:
Excellent attention to detail, ability to work autonomously and a high focus on delivering quality output.
2 years in an administration environment with proven accounts receivable experience.
Knowledge of Insurance and Superannuation is ideal.
Sound knowledge of MS Office suite (Word, Excel & Outlook).
Displays a strong customer service attitude in everyday responsibilities.
Understands the importance of building positive working relationships.
Demonstrates knowledge of own role, business principles, policies, practices, and trends.
Thinks innovatively and challenges the status quo.
Additional Information:
At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people.
We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.
Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here.
To provide you with the best experience, we can accommodate you at any stage of the recruitment process.
Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.
We are proud to be a member of Diversity Council Australia and the Australian Network on Disability.
For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.
LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.
Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.
Risk management is everyone's responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal.
This is important to ensure that your application is recorded accurately.
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