Account Manager
vor 3 Wochen
Career Area: Sales
Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.
About Caterpillar Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.
Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Role Definition
Oversees and coordinates all sales and various solution programs for a significant client or specific client group.
Responsibilities Following organisational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.Consult with dealers and internal business partners on the subject of sales and service support of product to "corporate account" customers.Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.Key Skills Required: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.Desired Skills And Experience: Bachelor's degree in Business, Engineering, Marketing or related field is preferred.Previous work experience in marine related account management, sales, product support, channel management, market development and eCommerce would be beneficial.Must be willing to travel.Posting Dates: December 19, 2024 - January 9, 2025
Caterpillar is an Equal Opportunity Employer (EEO).
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