Customer Success Manager

vor 2 Wochen

Sydney, Österreich Salesforce Vollzeit

Job Category: Customer Success
About Salesforce:
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
Position Description:
For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan.
Signature drives the right insights and people at the right time - which can make all the difference.
When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations.
They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion.
They develop deep relationships with their customers' team members and pair that with relevant industry knowledge to improve implementation health.
This role will also partner across Salesforce to provide a unified Signature experience for their customers.
Responsibilities: Effectively aligns with and manages both Business & Technical Stakeholders around customer goals ensuring value is delivered through Signature. Single Cloud Product expertise as well as industry-relevant expertise. Single point of customer accountability covering only Signature-entitled customers, building and maintaining strong, trusted relationships. Authority in orchestrating technical resources & delivering technical information. Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts. Qualifications and Skills: Experienced professional with relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Knowledge of Salesforce products (preferably Sales Cloud and/or Service Cloud), platform features, capabilities, and standard methodologies. Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers. Outstanding communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organization. Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections. Knowledge in one or more lines of business (LoBs). A good understanding of enterprise architecture principles. Experience will be evaluated based on the strengths you'll need for the role (e.g.
demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.
). Accommodations:
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement:
At Salesforce we believe that the business of business is to improve the state of our world.
Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce welcomes all.

#J-18808-Ljbffr

  • Commercial Customer Success Engineer

    vor 2 Monaten

    Sydney, Österreich Accs - Ares Customer Care Solutions Gmbh Vollzeit

    Job DescriptionWe're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers. In this role, you'll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their...

  • Customer Success Manager

    vor 2 Monaten

    Sydney, Österreich Smartly.Io Group Vollzeit

    Are you passionate about being at the forefront of the ever-evolving social advertising industry?Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week, give consultative...

  • Customer Success Manager

    vor 2 Monaten

    Sydney, Österreich Sevenrooms Vollzeit

    The Team & Role We are looking for a Customer Success Manager to help secure the long-term success of our customers.You will provide support throughout their entire life cycle including deployment, training, and adoption.This role is essential in the success of ensuring that our clients are provided with a world-class experience and opportunities to further...

  • Customer Success Manager

    vor 3 Wochen

    Sydney, Österreich Momentus Technologies Group Vollzeit

    Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals...

  • Customer Success Manager

    vor 2 Monaten

    Sydney, Österreich SevenRooms Vollzeit

    This is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- SevenRooms -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at SevenRooms 🧐🧐**The Team & Role ** We are looking for a Customer Success Manager to help secure the...

  • Customer Success Manager

    Vor 5 Tagen

    Sydney, Österreich Macquarie Technology Group Vollzeit

    About us We're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government.Locally owned and operated, with an industry-leading customer service model,...

  • Customer Success Manager

    Vor 5 Tagen

    Sydney, Österreich Macquarie Technology Group Vollzeit

    About us We're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally! Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service...

  • Customer Success Manager

    vor 2 Monaten

    Sydney, Österreich Walkme Vollzeit

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world.Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...

  • Customer Success Manager

    vor 3 Wochen

    Sydney, Österreich Ungerboeck Vollzeit

    Interested in joining our team?Here is some more information about us!Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.In the age of digital transformation, our comprehensive platform offers event professionals leading-edge...

  • Customer Success Manager

    vor 3 Wochen

    Sydney, Österreich Aircall Vollzeit

    This is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Aircall -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Aircall 🧐🧐**About the Team:** Customer Success is at the heart of Aircall. Our mission is to empower...

  • Customer Success Manager

    Vor 6 Tagen

    Sydney, Österreich Macquarie Technology Group Vollzeit

    About usWe're proud to be Australia's #1 Tech Best Place to Work and #1 Great Place to Work Certified for 2024! We've also won the 2024 Gallup Exceptional Workplace Award globally!Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model,...

  • Customer Success Manager

    vor 4 Wochen

    Sydney, Österreich Box Vollzeit

    This is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Box -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Box 🧐🧐**WHY BOX NEEDS YOU:** We are looking for a Customer Success Manager who understands the value of...

  • Customer Success Manager

    vor 2 Wochen

    Sydney, Österreich https:www.linkedin.comcompany601919 Vollzeit

    Customer Success ManagerThe goal of this Customer Success Manager (CSM) role is to engage in one-to-many activities aimed at establishing a long-term relationship between Genesys, its partners, and their end-customers in the mid-market and SMB (small to medium business) segments.This includes promoting product adoption, driving value realization initiatives,...

  • Customer Success Manager

    vor 2 Wochen

    Sydney, Österreich https:www.linkedin.comcompany601919 Vollzeit

    Customer Success Manager The goal of this Customer Success Manager (CSM) role is to engage in one-to-many activities aimed at establishing a long-term relationship between Genesys, its partners, and their end-customers in the mid-market and SMB (small to medium business) segments. This includes promoting product adoption, driving value realization...

  • Senior Customer Success Manager/Customer Success Director

    vor 1 Monat

    Sydney, Österreich Ss&C Technologies Vollzeit

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Customer Success Manager

    vor 1 Monat

    Sydney, Österreich Intuit Inc. Vollzeit

    Intuit Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools.The Customer Success team within our Global Customer Solutions organization is focused on engaging and...

  • Customer Success Manager

    vor 3 Wochen

    Sydney, Österreich Connecteam Vollzeit

    This is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Connecteam -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Connecteam 🧐🧐Our business management platform helps thousands of businesses thrive by taking away the...

  • Customer Success Manager

    vor 2 Wochen

    Sydney, Österreich Wbs Technology Vollzeit

    This is a Customer Success Manager role with one of the leading companies in AU right now -- WBS Technology -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off. More About the Role at WBS Technology We're looking for a proactive and personable Customer Success Manager to join our team.In this role,...

  • Manager, Customer Success

    vor 2 Monaten

    Sydney, Österreich Tideri Jobbörse Vollzeit

    Stake is looking for a Manager, Customer Success to join us at our Bondi Junction HQ, with a flexible hybrid working model (3 days in the office, 2 WFH).We're an Australian investing platform on a mission to help ambitious people confidently grow their wealth.By offering seamless, immersive access to the share markets, Stake has grown fast from a fintech...

  • Customer Success Manager

    vor 4 Wochen

    Sydney, Österreich Logixboard Vollzeit

    This is a Customer Success Manager role with one of the leading companies in AU right now 🔥 -- Logixboard -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Logixboard 🧐🧐**About the role:** The Customer Success Manager plays a critical role within our Customer...