Customer Success Manager
Vor 2 Tagen
SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day.
Our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality, and continuous improvement.An awesome opportunity has arisen for a Customer Success Manager to join our teamPartnering with customers to understand business objectives, you will be dedicated to deliver ROI throughout the entire customer lifecycle.
As a trusted advisor, you will advocate for our customer's requirements to internal teams.
You will educate customers on new products, features, and best practices and provide a level of service that inspires our customers to champion SafetyCulture.Our Customer Success team partners with customers to create and execute on a rollout plan.
Once onboarded, our Customer Success Managers are responsible for driving adoption, retention, and advocacy of our products contributing to SafetyCulture's growth, working towards metrics such as customer engagement, expansion, and retention.Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers.
You will share innovative ideas on product improvement with cross-functional teams with a focus on driving continuous improvement initiatives.About you:2+ years experience working in a customer-facing roleA background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoptionPersuasion and presentation skills, with the ability to communicate up and down an organisationPassionate about building lasting relationships with customers and colleaguesAbility to actively listen, understand customer pain points, and take actionEnjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilitiesHow you will spend your time:You'll manage a portfolio of mid-market customers, with the objective of proactively driving deep product activation and engagementCollaborate with the Sales Team to identify areas of opportunity and ensure non-event renewalsPartner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCultureBecome a trusted advisor to key stakeholders to enable the best customer experience possibleYou'll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platformAdvocate for customers by providing feedback to internal teams to influence the product roadmap to drive adoption and retention.Why SafetyCulture?We're operating at a scale few other companies are, and you'll be doing challenging work that impacts millions every day and helps to move the world forward.Opportunity to work with Australia's Voted 3rd Best Place to Work and Global Tech UnicornPaid Parental Leave Program and supportive and inclusive company cultureContinuous Career Development programs.Equity with high growth potential and a Competitive SalaryIn-house chef that cooks a delicious lunch, plus a breakfast bar and unlimited snacksPet-friendly office with onsite cafe and barRegular social events and celebrations, including the annual ShipIt global offsiteSolid onboarding program, regular training, and additional development programsWe operate within a largely untapped market with endless possibilities and we are a part of a new, exciting wave of SaaS companies that focus on frontline workersWe're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day.
We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.
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