Incident And Escalation Manager
vor 1 Monat
The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization.
The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments.
Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership.
In this position, you will play a role in providing communication, technical engagement and incident management for our global customers.
You will also implement processes based on the lessons learned from each incident to limit further occurrence.
What You'll Do: Drive the resolution of incidents and escalations impacting customers Provide incident and escalation response and/or management for customers Design and implement real-time and proactive monitoring of customer's infrastructures Prioritize, manage, and own customer issues from start to finish Monitor and manage communications (sometimes public, sensitive and large scale) during incidents Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience Lead projects to deliver operational improvements as Datadog evolves Create and review documentation as well as incident and escalation training Identify and troubleshoot recurring cloud infrastructure issues Hire and mentor stakeholders and peers in incident and escalation management Who You Are: 3+ years demonstrable Incident Manager experience (escalations is a plus) 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role Someone with a Bachelor's degree in Computer Science, Information Science/Technology, Engineering or equivalent experience Familiar with Cloud computing, experience with Python, Java Script or Shell scripting Able to correlate behaviors based on known interdependencies Experienced driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments Benefits and Growth: New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intra-departmental mentor and buddy program for in-house networking An inclusive company culture, opportunity to join our Community Guilds Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#J-18808-Ljbffr
-
Incident And Escalation Manager
vor 2 Monaten
Sydney, Österreich Datadog VollzeitThe Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization.The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments.Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations...
-
Incident and Escalation Manager
vor 2 Monaten
Sydney, Österreich Datadog VollzeitThis is a Incident and Escalation Manager role with one of the leading companies in AU right now 🔥 -- Datadog -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Datadog 🧐🧐The Incident and Escalation Management team (IEM) is part of Datadog's Global Support...
-
Incident Communications Manager
vor 1 Monat
Sydney, Österreich Genesys VollzeitIncident Communications Manager Locations: Sydney, Brisbane, Melbourne, Auckland or Wellington. Genesys is looking for an Incident Communications Manager to oversee both external and internal communications during Major Incidents and Severity 1 issues.The ideal candidate shall be able to maintain constant communication and help coordinate with the Incident...
-
Incident Communications Manager
vor 1 Monat
Sydney, Österreich Genesys VollzeitIncident Communications ManagerLocations: Sydney, Brisbane, Melbourne, Auckland or Wellington.Genesys is looking for an Incident Communications Manager to oversee both external and internal communications during Major Incidents and Severity 1 issues. The ideal candidate shall be able to maintain constant communication and help coordinate with the Incident...
-
Incidents and Complaints Manager
vor 2 Monaten
Sydney, Österreich Mable VollzeitThis is a Incidents and Complaints Manager role with one of the leading companies in AU right now 🔥 -- Mable -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mable 🧐🧐**We’re powered by purpose** Mable is an online platform connecting Australians looking for...
-
Incidents And Complaints Manager
vor 4 Wochen
Sydney, Österreich Mable VollzeitWe're powered by purposeMable is an online platform connecting Australians looking for disability and aged care support to independent support workers.Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100 list,...
-
Senior Incident Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitOur vision in the Corporate Operations Group division is to innovate and empower for a better future, this means delivering intuitive technology with people in mind.Our DNA is customer engagement, finding ways to innovate and do things differently, connecting data with engineering driving digitalisation and providing reliable and secure services.Join our...
-
Senior Incident Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitOur vision in the Corporate Operations Group division is to innovate and empower for a better future, this means delivering intuitive technology with people in mind.Our DNA is customer engagement, finding ways to innovate and do things differently, connecting data with engineering driving digitalisation and providing reliable and secure services.Join our...
-
Senior Incident Manager
vor 1 Monat
Sydney, Österreich Macquarie Bank Limited VollzeitOur vision in the Corporate Operations Group division is to innovate and empower for a better future, this means delivering intuitive technology with people in mind.Our DNA is customer engagement, finding ways to innovate and do things differently, connecting data with engineering driving digitalisation and providing reliable and secure services.Join our...
-
Incident Management Engineer
vor 1 Monat
Sydney, Österreich Engineeringuk VollzeitDESCRIPTIONABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company.Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of...
-
Incident Manager
vor 1 Woche
Sydney, Österreich Technology People Group VollzeitOur client a leading Financial Services organisation seeks an experienced Incident Manager to take full ownership and responsibility for all incident management processes across the business.You will support a high-profile business application using a cutting-edge technology platform during Industry-Wide Testing [IWT] and looking at and developing &...
-
Escalations Specialist
vor 2 Monaten
Sydney, Österreich Percepta Llc VollzeitJob Description - Escalations Specialist - Sydney (03ZPI) Escalations Specialist - Sydney Australia Summary The Escalation Specialist will manage the escalated case process end to end, along with handling buyback/changeover cases.The main duties of this role will include pre-escalation review, preparing and presenting cases for escalation meeting and...
-
Escalations Specialist
vor 2 Monaten
Sydney, Österreich Percepta Llc VollzeitJob Description - Escalations Specialist - Sydney (03ZPI)Escalations Specialist - SydneyAustraliaSummary The Escalation Specialist will manage the escalated case process end to end, along with handling buyback/changeover cases. The main duties of this role will include pre-escalation review, preparing and presenting cases for escalation meeting and managing...
-
Incident And Problem Manager
vor 4 Wochen
Sydney, Österreich Singtel Group VollzeitWe don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment.We are truly a challenger brand, with challenger spirit.This is a large two-year program to refresh the LAN/WAN/Wi-Fi platforms onto Aruba technology as well as integrating with the shared common services and Optus...
-
Threat Hunting And Incident Responder
vor 1 Monat
Sydney, Österreich Endeavour Energy (NSW) VollzeitThere's never been a better time to be in energy.And there's never been a more exciting time to be at Endeavour Energy.More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses.We employ more than 1,700 people across our catchment, making us one of the largest employers in...
-
Incident Management Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitYou will need to login before you can apply for a job. DESCRIPTIONABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.Amazon Web Services (AWS) is carrying on that tradition...
-
Senior Cyber Security Analyst
vor 3 Wochen
Sydney, Österreich TalentWeb VollzeitTitle:Senior Cyber Security Analyst (Malware and Incident Response Expert)Length:Permanent working on a Hybrid model.Location:SydneySalary:$200k - $220k + SuperThe GIS TeamThe Global Information Security (GIS) team is responsible for safeguarding information systems, confidential data, and customer information across the banking and finance industry. Within...
-
Data Protection Incident Responder
Vor 2 Tagen
Sydney, Österreich Tiktok VollzeitAbout TikTok U.S. Data SecurityTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance...
-
Patient Experience Specialist
vor 1 Monat
Sydney, Österreich Careers At Eucalyptus VollzeitAbout Eucalyptus Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health. Founded in Australia in 2019, we have now helped over 500K patients...
-
Data Protection Incident Responder
Vor 2 Tagen
Sydney, Österreich Tiktok VollzeitAbout TikTok U.S. Data SecurityTikTok is the leading destination for short-form mobile video.Our mission is to inspire creativity and bring joy.U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S.This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols...
