Incident Management Engineer
vor 1 Monat
DESCRIPTIONABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company.
Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results.
The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems.
You will also have a passion for creating/providing a world-class experience for our customers.ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers.
We are looking for a Major Incident Manager to join our team to provide incident response and account ownership.Key job responsibilitiesEvery day will bring new and exciting challenges that include elements of:Drive the resolution of large-scale customer impacting incidents as part of a team rotation.Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.Provide critical incident response/management for customer's critical workloads.Conduct continuous real-time proactive monitoring of customer metrics.Prioritize, manage, and own emerging and developing customer issues from start to finish.Monitor and manage communications during high impact events via relevant channels.Collaborate with key stakeholders across AWS to improve the customer experience.Lead projects and virtual teams to drive operational improvements.Create and review documentation; design/influence new standard operating procedures.Identify and troubleshoot recurring platform issues and own projects to drive improvements.Mentor peers in your areas of technical and operational strength.BASIC QUALIFICATIONS- 3+ years of network and operating system support experience.- 3+ years of virtualization, orchestration and cloud computing experience.- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience.PREFERRED QUALIFICATIONS- Industry specific accredited certification(s) such as AWS Associate level certification.- Familiarity with Cloud services.- Ability to work in ambiguous environment and drive collaborative projects from conception to delivery.Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build.
We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.#J-18808-Ljbffr
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Incident Management Engineer
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitYou will need to login before you can apply for a job. DESCRIPTIONABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.Amazon Web Services (AWS) is carrying on that tradition...
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Sydney, Österreich Amazon VollzeitAWS Incident Response Support Engineer, AWS Incident ResponseJob ID: 2811087 | Amazon Support Services Pty LtdAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking,...
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